Eşarj offers its customers uninterrupted travel experience with smart route solutions

Eşarj, which is the first charging station company in Turkey with the highest number of fast charging stations and a subsidiary of Enerjisa Enerji, the leading electricity distribution, retail and customer solutions company in Turkey that pioneers the energy transformation in Turkey, sustains its pioneering position in the sector by prioritizing customer experience. The company creates difference with its call center operating 24/7, video call support via WhatsApp, special charging credit campaigns, ‘Deşarj Noktası’ providing a resting area free of charge and various customer campaigns. The company continues to invest in new areas, which would provide comfort for its customers, in order to maximize customer experience alongside the rapid charging stations installed across Türkiye.

The most efficient travel can be planned with the feature of routing according to charging percentage

The new routing feature of travel planning application enables EV drivers to organize their travel in a safer and more planned manner. Thanks to this feature, Eşarj members can view the charging stations on their travel routes and filter their routes according to their personal preferences. The users enter their start and arrival points after giving location permission in the app, and the most convenient charging stations on their route according to the battery percentages of their vehicles are determined automatically thanks to this travel planning feature. Thus, drivers experience a smooth and comfortable journey without having to be concerned about stops on the way. Moreover, their routes are efficiently calculated thanks to data such as vehicle brand and model, range information, and the charging percentage at the start point and arrival point. And toll roads or ferries can be also added depending on the preference thanks to map settings and filtering options. The user can also save the routes they have created for their future travels to make their plans more practical.

One of every three EV drivers prefer Eşarj

Emphasizing that mobility is a multi-dimensional ecosystem which brings together energy, transportation and digital technologies, Murat Pınar, CEO at Enerjisa Enerji and Chair at Eşarj, stated, “Competition is increasing in the field of EV charging solutions, both in Türkiye and across the globe. However, as the first and most experienced company in the sector, we create difference with all our know-how and our technological infrastructure. Our goal is not only to become the leading company in the number of rapid charging stations, but also to offer unique and pioneering services in customer experience.

We receive the results of our investments and projects, which affect customer experience in a positive direction. Data show us that one of every three EV drivers prefer only Eşarj as their charging operator. And this proves that the difference we create in customer experience also comes to the fore as much as the speed and price advantage. We will continue to offer convenience and satisfaction to our customers as Eşarj thanks to the innovation and reliability of our services.”

Yakup Aydilek: We offer comforting practices for the users

Emphasizing their pioneering roles in the sector and the importance they attach to customer experience, Yakup Aydilek, the Managing Director at Eşarj, said, “Eşarj brought many innovations for EV users in Türkiye, with the responsibility of being the first EV charging network operator in Türkiye. We shine out with our cooperations with automotive brands and advantages we offer in payment channels. We also offer comforting practices for the users, which inspire the sector in customer experience. Our customers, who prefer Eşarj, are not only able to access a wide and rapid charging station network, but they also experience a reliable and efficient EV experience thanks to our technological innovations. All our services, from our travel planning application, our fully-equipped ‘Deşarj Noktası’, video call support from the station to our call center operating 24/7, are provided to increase the comfort and satisfaction of our users at each step of the way. What matters to us is to offer the best to our customers, exceed their expectations by understanding their needs and continuously improve this experience.”











About Eşarj
As the first charging station operator in Türkiye with the highest number of DC stations, Eşarj Elektrikli Araçlar Şarj Sistemleri A.Ş. (Eşarj), of which 100 percent of its shares is owned by Enerjisa Müşteri Çözümleri A.Ş. -wholly-owned by Enerjisa Enerji-, manages an EV charging station network of over 1500 stations with more than 2500 sockets and an installed capacity of 145 MW as of January 2025.

About Enerjisa Enerji
Enerjisa Enerji, which pioneers the energy transformation in Türkiye by using the multiplier effect of sustainability and technology in line with its vision of ‘a better future for all,’ provides service to 25 percent of Türkiye in electricity distribution and retail, which are the main fields of activity of the company. Enerjisa Enerji, the prominent player in the industry, reaches 10.8 million customers in 14 provinces and provides electricity distribution services to more than 22 million users. While Enerjisa Enerji offers renewable energy and efficiency solutions to its customers via its Energy of My Business brand, the company also operates the first and fastest charging station network in Türkiye with Eşarj, the company of which Enerjisa owns 100% of its shares. 20 percent of Enerjisa Enerji, whose main shareholders are Sabancı Holding and E. ON, is publicly traded in Borsa Istanbul.