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Press Releases Visual Pool Press Communication Call 186 & Reach Baskent EDAS Through a Single Number!

Başkent Electricity Distribution Inc. improved the quality of service Alo 186 Call Center serving customers 24 hours 7 days.

Alo 186 Call Center serves for 3.2 million customers of Başkent EDAŞ on receiving illegal consumption and failure notices, electricity power on and cut off information, debt inquiries, invoice rejections, complaints management and provides services in areas such as information update. “Alo 186” which is attainable via Mobile phones and the landlines by dialing 186, and the customer calls from Ankara, Istanbul, Kastamonu, Bartın, Çankırı, Kırıkkale, Karabük are answered. Now Başkent EDAŞ can respond to the problems of all centers with a single number, and is able to monitor the calls of the customers centrally.

Via Interactive Voice Response System, the customers, by making a selection on the needs, can be directly connected to the relevant competent customer service. Planned maintenance work being carried out by Başkent EDAŞ and/or updated information about the momentary failures can be learned. Thanks to the development of telecom lines, dropouts or problems such as lack of access to customer service are not experienced. With the expansion of line capacity, the department can respond to 120 calls simultaneously and calls can be automatically distributed to agents.

Through the modernized infrastructure, calls made through the call center are reported following performance measurements and analysis, considering customer satisfaction.

For any questions and problems related to electricity distribution services in the Başkent Region, you may reach to our ALO186 Call Center 24 hours 7 days.

Başkent Electricity Distribution Inc.

Başkent Electricity Distribution Inc., serves about 3.2 million customers at one of Turkey's largest electricity distribution region, mainly in Ankara, Çankırı, Kırıkkale, Karabük, Zonguldak, Kastamonu, Bartın.

Enerjisa Electricity Distribution Company, resuming its operations under the joint venture of Sabanci Holding which is one of Turkey's largest industrial and financial conglomerates and Austria's energy leader Verbund, as of 28.01.2009, has acquired the operating rights of the Baskent Electricity Distribution Inc. through a block sale of 100% of shares.

Enerjisa, with an increasing the quality of service, aims to set Başkent Electricity Distribution Inc. an example service provider for Europe in terms of customer satisfaction and operational quality.