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Our Operations

Distribution

Enerjisa Distribution Companies provide power distribution service in 14 provinces, including Ankara, Bartın, Çankırı, Karabük, Kastamonu, Kırıkkale, Zonguldak, Adana, Osmaniye, Gaziantep, Mersin, Kilis, Hatay and Istanbul Anatolian Side, in Başkent, Ayedaş and Toroslar regions; and enables 21 million people access electricity, which corresponds to 1 out of 4 people.

Enerjisa Distribution Companies continue its human-, solution-, and innovation-oriented activities in their areas of responsibility by adopting a sustainable and high-quality service mentality and design their road map for not only today’s operations but for future networks by taking into account the “new energy future”. Enerjisa Distribution Companies include the Smart Grids concept and the accompanying new business models to their work processes once the concept emerges from the recognition of the use of science era and smart communication technologies in power distribution industry in order to increase efficiency. Building the first micro grid in Turkey, Enerjisa Distribution Companies were awarded with the title of having the past decade’s most innovative project in the sector in Europe for this project. Using the drone technology in the distribution sector for the first time in Turkey, Enerjisa Distribution Companies continue their R&D and innovation investments to support efficiency and sustainable development in the power distribution sector.

Operational processes are carried out with the awareness of being responsible from the health and safety of all employees. Setting the establishment of a healthy and safe work environment in all fields as a material issue, Enerjisa Distribution Companies pay the utmost attention to abiding health and safety principles and the mentality is supported by training, exclusive practices and projects.

Continuously improving their service quality with the investments, and new applications offered to the customers, Enerjisa Distribution Companies define its operational processes based on quality and sustainability principle. Carrying out a full-fledged customer relations operation with the increasing number of subscribers each year, Enerjisa Distribution Companies serve with the Call Centre having a total of 800 employees in 3 regions by adopting the goal to achieve operational excellency.

Enerjisa Distribution Companies provide service at European standards in their technical infrastructure and investments, health and safety, R&D and innovation investments; and will sustain their investments that support customer-oriented service mentality ahead of the time and add value to life.
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