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Our Operations


Energy Retail Companies operate in the energy market subject to regulations as assigned supply companies in 14 provinces within 3 regions in line with the supply license given by the Energy Market Regulatory Authority. Please visit the EMRA website for the price and all other details of the national tariff offered to consumers in the regulated electricity market. Moreover, Enerjisa Retail Companies can offer electricity retail services to customers who reserve the right to be eligible consumers in every region throughout Turkey. Please click for detailed information on Eligible Consumer tariffs.

The related supplier companies of Enerjisa operating in the regulated electricity market and their areas of operation are as follows:

Enerjisa Başkent Elektrik Perakende Satış A.Ş. - Ankara, Kırıkkale, Çankırı, Kastamonu, Karabük, Bartın, Zonguldak


Enerjisa Istanbul Anadolu Yakası Elektrik Perakende Satış A.Ş. - Istanbul Anatolian Side


Enerjisa Toroslar Elektrik Perakende Satış A.Ş. - Adana, Mersin, Gaziantep, Hatay, Osmaniye, Kilis


These companies, operating under the umbrella of Enerjisa Enerji, provide electricity retail services to consumers, who are exclusively located in the distribution regions of the Company and below the eligible consumer limit, as well as who are above the eligible consumer limit and have not chosen a different supplier yet. Furthermore, these companies can retail electricity to eligible consumers both in their own regions and in other regions of Turkey, i.e., to consumers who reserve the right to choose their supplier, without any regional restrictions.

Enerjisa Retail Companies enable access of their customers electrical energy, provide subscription, contract procedures, billing and bill collection services, as well as investing in projects that will facilitate the lives of their customers. Thanks to their innovative, market- and customer-oriented business model and approach, competency, high-technology infrastructure; Enerjisa Retail Companies offer products, services and solutions in line with the requirements and demands of the customers.

Serving approximately 10.6 million customers and over 22 million users through physical and digital channels, Enerjisa puts all its efforts to satisfy the customers' requirements, create value in electricity supply and enable support following the retail services.

As part of its widespread retail and after-sales services network, the company provides uninterrupted service to its customers with its widespread physical service network including 38 Enerjisa Customer Service Centres, 76 Enerjisa Process Centres, and Call Centres that operate 24/7. Moreover, the web and mobile platforms of the company are available with digital service channels suitable for the requirements of both individual and corporate customers.

With the strength it gains from its main shareholders, Sabancı and E.ON, Enerjisa becomes the guarantee of power supply for the customers. As the biggest investor in power supply in our country, Enerjisa will always meet the energy of today and tomorrow.