Frequently Asked Questions
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Frequently Asked Consumer Questions

Invoice
  • The counter of all the apartments in the building was read and the bill came. Why isn't mine coming?

    If your invoice doesn't arrive, it may be due to several reasons;

    1.There may not be an invoice due to a technical reason.

    2.E-archive invoice approval, you can send your invoice electronically via SMS or e-mail. Please check your messages and emails.

    3. There may be a situation where your invoice amount is calculated at a very high rate compared to your previous invoice amounts. In this case, our counter reading team tells you, "It is not an invoice. leaves a written statement. In order to ensure that an incorrect invoice is not issued, your invoice will be arranged and delivered to you by PTT or e-invoice is sent to your e-invoice via e-mail.

    No penalty or interest is charged to you if your invoice is not created.

    You can find detailed information from our Call Center at 444 4 372 or our service points through Enerjisa Online Services Center.

    Which channels can I conduct a debt inquiry from?

    You can make your debt inquiries via our Enerjisa Mobile application or from your personal account as a member of our Enerjisa Online Services page; In addition, you can find out your debt by calling our Call Center at 444 4 372.

    The invoice amount on my bill seems to be "$ 0", why not?

    Since there is no consumption in your counter, the invoice amount is shown as "0 TL". If the electricity consumption in the relevant period has been realized and not reflected in the invoice; You can contact us by calling our nearest service point or calling our Call Center at 444 4 372.

    The rent of the tenant / landlord who lived in the house before me was reflected in my bill, how can I separate my debts?

    You can apply by calling our Call Center at 444 4 372 or your nearest service point for your debit request.

    I was told that I didn't owe it during the cancellation of the contract, but then the bill was arranged.

    In case of an instant inquiry process during the contract cancellation, your invoice amount may not be shown in the system. In the event that your debit debts are detected, your electricity consumption in the period from your previous invoicing period to the evacuation process is billed and this amount is reflected in your closing invoice.

    I paid my debt, but it still looks like an old debt on bills. What does it mean?

    You can make an inquiry from our Call Center at 444 4 372 for billing and current debt information. If you require a detailed review, we kindly ask you to apply through our service points.

    I think my invoice is wrong, my bill is high / low. Why could it be? What should I do?

    Your use may vary depending on seasonal changes or your invoice may cover more than one reading period. You can check your invoice by comparing the daily average consumption of your bill, which you consider to be high or low, with the average daily consumption of your previous invoices. If you still believe your invoice is incorrect, you can contact us by calling our nearest service point for your review or by calling our Call Center at 444 4 372, you can apply.

    How can I appeal to my invoice?

    You can contact us via our Call Center at 444 4 372 or our service points for your invoice appeal requests.

    I objected to my invoice, but my electricity is cut off, why?

    According to Article 36 of the Electricity Market Consumer Services Regulation, the invoice does not eliminate the obligation to pay the appeal, so you must also pay the invoice that you object to. In the event that payment is not made, the electricity will be cut after the second payment notification and the discontinuation of the cut notice. Your invoices with an automatic payment order will not be charged, so you can manually track and pay your invoices. For detailed information, please call our Call Center at 444 4 372.

    Do I have to pay the bill?

    Yes you need to pay. According to the Article 36 of the Electricity Market Consumer Services Regulation, it does not eliminate the obligation to pay the invoice appeal. If your appeal is finalized, your invoice will be returned in accordance with the Electricity Market Consumer Services Regulation. Payment will not be made on your invoices with automatic payment instructions. For this reason, you need to manually track and pay the invoice. Your payment; Enerjisa Operation Centers, contracted banks, PTT or if your amount is below 500 TL, we can do it from Enerjisa Online Services Center and Enerjisa Mobil.

Fatura Kalemleri
  • Electric unit prices and hike rates are determined by who?

    Customers who purchase electricity as eligible consumers benefit from our advantageous prices within their bilateral agreements. The unit prices of our non-eligible customers are calculated over the retail sales tariff published by EMRA.
    Click to review the EMRA Electricity Market tariffs for electricity unit prices.

    What is the Power Price and Power Excess?

    Power Value: It is connected to MV (medium voltage) level in special transformer customers and it is the monthly kW unit price received from the users subject to the Dual Term Tariff class via the power specified in the connection agreement or contract.
    Power Excess Rate: In case of exceeding the maximum power that the customer specified in the bilateral agreements concluded by the customers with special transformers, the multiplied part is multiplied by the relevant unit price.

    What is the difference in rounding on the invoice?

    If the bill amount of the arak Rounding Difference Fee bed that you see on your invoice is higher than 0.5, if it is below 0.5, it is the price that will be equalized to the amount if it is below 0.5. The rounded difference is reflected in your next invoice (-) or (+).

    What is the 'additional consumption' price in my invoice?

    The (+/-) price resulting from the calculation or correction of the consumption / expenses of the related period or past periods is additional consumption. For more detailed information, you can contact us from our Customer Services Centers, our Call Center at 444 4 372 or your online service center.

    I want to object to the historical consumption calculation (additional consumption). What can I do?

    You can send your objection to the back of your invoice from our service points, call center number 444 4 372 or our online services center. If you have not used the retrospective accrual for the appeal, you may also have supporting documents such as the consumption statement covering the same periods in cubic meters as the relevant Water and Sewerage Affairs Authority.

Payment Transactions
  • Which channels can we pay? Can I pay by credit card?

    You can make your payments from Enerjisa Trading Centers, contracted banks, PTT; You can easily pay your invoices up to 500 TL with your credit card option via Enerjisa Mobile and Enerjisa Online Service Center. You can reach the Enerjisa payment channels via https://www.enerjisa.com.tr/en/eviniz/yardim/fatura-odeme-kanallari. In accordance with Article 34 of the Electricity Market Consumer Services Regulation, no additional service fee is charged for single-shot payments to be made by credit card. You will be charged by credit card with one card.

    I lost my bill, how can I pay?

    Even if you lose your invoice, you can make your payment with our contract account number on your previous period invoices from our Enerjisa Operation Centers, contracted bank channels, PTT branches, Enerjisa Online Services Center and Enerjisa Mobile. If you do not know your contract account number, you can contact our Call Center at 444 4 372.

    I'd like to issue an automatic payment order. What should I do?

    To issue an automatic payment order, you can contact your contracted account number with the contracted banks. If you do not know your Contract Account Number via your electricity bill, you can get support from our Enerjisa Call Center at 444 4 372.
    You can reach the contracted bank information at https://www.enerjisa.com.tr/en/eviniz/yardim/fatura-odeme-kanallari. Your automatic payment order is activated on the following business day. For this reason, we recommend that you check your first invoice after the automatic payment order.

    If I pay my direct debit invoice with a different payment channel at the last payment date, is it paid again with automatic payment?

    If you pay the invoice with an automatic payment order on a different payment channel on the last payment date, a double payment may be incurred. If you do not have a refund request, the invoice amount you paid will be deducted from the following invoices / invoices.
    You can contact us by calling our Call Center at 444 4 372 or by contacting your nearest Enerjisa Customer Service Center with your payment receipt. You must specify your IBAN number and fill out a general application form.

    Why was my invoice paid, even though I had an automatic payment order? I have my orders but the bank did not pay the bill because you did not notify the bill, what should I do?

    Your victimization may be caused by a technical problem between the bank and our company. In the event that it is determined that the problem originates from our company in relation to the technical problems between the Bank and our company, the necessary corrections are made by us and the problem is solved without creating customer victimization. For further information, please contact our Call Center at 44 4 372.

    I canceled my automatic payment order, but it still appears in your systems, what should I do?

    Automatic payment instruction definition and cancellation transactions are carried out by banks; but if your bank has canceled the cancellation in our system, you can go to our nearest service point and request cancellation of the defined instruction in the system. After the necessary inspection, the system will be canceled. For more information, you can contact us from our Enerjisa Call Center at 444 4 372.

    I'll issue an automatic payment order to another bank, but the system has registered information, what should I do?

    You can request the cancellation of the instructions defined in the system by going to our Enerjisa Customer Service Center or Enerjisa Operation Centers. After the necessary inspection, the system will be canceled. After the cancellation process, you can issue an automatic payment order to our contracted banks. In order to perform your transactions faster, you can make an online appointment by calling our Enerjisa Mobile Application, Online Transactions or our Call Center at 444 4 372.

    Can I issue an automatic payment order from my bank for someone else's contract?

    Yes, you can place an automatic payment order to the contracted banks for another's contract.

    How do I pay through your Enerjisa Online Services Center?

    You need to be a member before you can make your payment via Enerjisa Online Services Center or Enerjisa Mobil. After becoming a member, you can log into the system with TCKN and the password you set, and select the "Payment with Credit Card" option in the "Invoice / Consumption Transactions" menu, and you can make the payment for the debt you want to pay.
    Your debt up to 500TL can be paid with your credit card. The total amount of all payments you make in 1 month should not exceed 500TL. You can make your payments in excess of 500TL by contracted banks or PTT.

    Can I pay by Enerjisa Online Services Center or Enerjisa Mobile by credit card? Is the additional service charge charged to the credit card payment?

    You can pay your bills up to 500 TL for your own membership with your credit card via Enerjisa Online Services Center and Enerjisa Mobile. Any transaction fee is not charged for credit card payments.

    NOTE: The total amount of all payments you make in 1 month should not exceed 500TL. You can make your other payments in excess of 500TL by Enerjisa Trading Centers, contracted banks or PTT.

    What is the reason why I got commission from my bill when I paid from the collection center?

    There is no commission fee for your cash invoice payments in Enerjisa Trading Centers. Your commission payment may be due to the way you pay.
    According to Article 34 of the Electricity Market Consumer Services Regulation, the costs incurred by the payment method belong to the consumer.

    How can I pay my debt?

    If you wish to overdue your debt with the credit cards of the contracted banks as you can pay in installments can be paid in installments with the protocol. We would like to state that the protocol and the installment process are subject to an evaluation and approval process.

    Can I learn the terms for the debt payment?

    Installment with Credit Card can only be made for overdue debts. The credit card transactions that you can do in our Enerjisa Customer Services Centers are valid only for installment payments and not a single shot. For the installment process with the protocol, the applications of the contracting persons or the persons who have power of attorney are taken into consideration.

    Which banks do you negotiate with credit card in installments?

    You can make payments for overdue invoice debts with TEB (Bonus feature cards), AKBANK, FINANSBANK (including Advantage cards), HALKBANK, YAPIKREDİ credit cards. If you are in the agricultural irrigation tariff; your overdue debts in our capital region in our Enerjisa Polatlı Customer Service Center with Denizbank (Producer Card) and Ziraat Bank (Başak Card); You can make payment with Akbank (Agricultural Card), TEB (Harman Card), Denizbank (Producer Card) and Ziraat Bank (Başak Card) from the Agricultural Cards in our Toros region.

    I paid someone else's bill, how can I get it back?

    You can send your request to our nearest service point or send us your request. In your request petition, it is necessary to specify your contract account number and the contract account number you wish to pay. Your payment receipt will be taken together with your application. After the examination of the problem mentioned in your petition is examined by our teams, our positive or negative response will be notified. In the event that the faulty payment status is determined and it is deemed appropriate to carry out the corrective action, the payment to the faulty account will be transferred to the correct account. The amount to be transferred to the correct account will be offset with your current debts. If you do not have a debit, the relevant amount will be returned to your bank account in which you specify a refund for your request or, if requested, on your behalf.

Subscription and Eviction Operations
  • Is there a price I would have to pay for a contract application?

    The guarantee tax and stamp tax are taken together with your application. In case of new connection contract applications, in addition to these costs, a distribution connection fee may be taken for some installations.

    My subscription is not on me, what should I do?

    If you consume electricity without taking over the subscription, it is called 'Improper Use'. Therefore, the user must go to the nearest service points or call our Call Center at 444 4 372 and carry out the transactions related to the transportation. If you are going to move, you must first subscribe to your existing address. Click here to make an online appointment from our service points.

    I moved from the installation address, but the power consumption does not belong to me because I can not cancel, how can I cancel?

    You are responsible for the consumption up to the date when you terminate your electricity subscription; If there is an invoice issued in your name, you can contact us from our Enerjisa Call Center, Customer Service Center or Enerjisa Operation Center to review the case and cancel it if necessary.

    There will be demolition in the building, how do I end my subscription?

    You must apply to our service points for your evacuation procedures on the grounds of building destruction. You can choose one of the following methods for your final closing invoice;
    1. You can receive your closing invoice from our service points by taking your index information (T0 / T1-T2-T3 values) so that you can terminate your transaction quickly.
    2. If you can't get your index values, you can contact our Call Center at 444 4 372 or you can go to our service points and request your invoice.

    Click here to make an online appointment from our service points.

    I do not have a registered IBAN on behalf of someone else in the name of the İBAN if I give?

    Unfortunately, it cannot be done; You must have an IBAN number of your own personal bank account in the subscription and evacuation procedures.

    I do not have a registered IBAN number for me, but I am in a different city, how can I get a refund?

    If you do not have a bank account in your name in terms of your assurance fee refunds, your return process to your name is completed through Akbank.
    In case of recurring invoice payments, your return can only be made to your registered account number.

    I've made installments due to my debt, can I sign a contract again?

    Customers whose contracts have been terminated due to the debt may re-sign the contract if the request for installment is approved and they pay the down payment amount after the protocol to be made. However, if they do not pay the installments, the contracts are terminated again without a new notification.

Assurance Fee and Letter of Guarantee
  • Why am I paying the security fee?

    As stated in Article 25 Article 1 of the Consumer Services Regulation; In order to compensate for the possibility that the consumer will not pay the consumption price of electricity, in case of termination of the contract or termination of the contract or the termination of the contract, the supply company obtains the assurance fee from the consumer.

    What is the security cost?

    As specified in Article 26, Article 1 of the Consumer Services Regulation; The assurance fee of the consumer signing the contract with the authorized supply company is calculated on the basis of the unit price determined per kW by the subscriber groups, taking into account the power of the facility or the place of use.

    Can I pay the installment fee?

    As stated in Article 27, Article 2 of the Consumer Services Regulation; the total amount of the guarantee will be given in cash. In case of your request, the security fee is collected in two equal installments. In this case, the first installment of the security cost can be collected by the supply company if it is accepted by the supply company.

    I paid the security fee at the time of the subscription, but I was able to find out why I was reflected in the first incoming invoice.

    The payment of the security cost can be for different reasons:

    1.You may have chosen to pay your security fee in installments when you receive your subscription. In this case, the first half of the security cost is collected in cash and the other half is charged to your invoice.

    2. Your guarantee may be reflected in your invoice due to a systematic error. You can apply for the control of your invoice by coming to your nearest service point or by contacting us from our Call Center at 444 4 372.

    Click here to make an online appointment from our service points

    Can I give the guarantee as a letter of guarantee?

    Customers who are excluded from the subscriber group can give an indefinite (definite) letter of guarantee which they will receive from banks instead of cash as security cost. However, if you are in a residential subscriber group, you can only pay the guarantee in cash.

    Can we get information about our letter of guarantee?

    You can get detailed information such as limit, bank and date by visiting our nearest service point or by calling our Call Center at 444 4 372 and the letter of guarantee you have given to our company.
    Click here to get an appointment from our service point

    Can we replace our letter of guarantee with another bank?

    The letter of guarantee may be replaced by another bank if another bank of the same amount is given to the supplier company of the guarantee letter. The former letter of guarantee is returned to the consumer.

    How can we get our letter of guarantee?

    If the cost of the guarantee is taken as a letter of guarantee, the letter of guarantee is returned to the consumer in case of termination or termination of the contract or payment of all debts of the consumer to the responsible supply company as of the date of insertion of the prepaid counter. No refunds can be made without these situations.

    How can I get a refund?

    After you have paid your debts under your expired Retail Contract, you can return your updated Assurance Fee, if any, within 5 business days from the date of termination of your contract, in accordance with your service points or the forms of payment you request, such as mail, eft, and remittance. You can make your return claim requests by coming to your nearest service points or calling our Call Center at 444 4 372. The refund amount will be transferred to your demanded IBAN for your name within 5 business days from the expiration date of your contract.
    Click here to get an appointment from our service point

    Can someone else take cash for me in my name?

    With a power of attorney to be issued in the notary public, your assurance fee may be received by the person you appointed the attorney. However, the power of attorney must be clear about this issue.

    I submitted my closing petition, can I get the security fee immediately?

    Unfortunately, it is not possible to receive it immediately, you can get your assurance fee after the deduction of your first deductible amount from your valued assurance price.

    Although I have reported your İBAN number, you still have not been paid, why?

     When you apply to our call center 444 4 372, you will be informed about the necessary controls.

    Why is the security fee I paid for?

    With your last invoice, your current consumption is deducted and your security is deducted from your assured value. You can reach us from our call center at 444 4372 for detailed information about your validity price.

    How is the security cost of the contractor returned?

    In case of completion of the evacuation process, you can apply for the security refund process by coming to our service points together with the issuance and consent (including approval of all heirs and notarized above 250 TL). To make your transactions faster, you can make an online appointment by calling our Enerjisa Mobile, Online Transactions or our Call Center at 444 4 372.

    I can't remember whether I got the security of my subscription that I closed years ago. Can I find out how you checked in?

    If you apply from our Call Center at 444 4 372, you will be informed about the system and you will be informed.

Tariff Transactions
  • One-time tariff, but the bill is calculated based on day / night / night value, why?

    Energy consumption values in electronic meters are shown as day / peak / night; your invoice amount calculations are calculated based on the one-time tariff you are involved in. (If you have not applied for tariff changes from our service points).

    Why do I charge a lot of time, but why is my bill calculated on a one-time basis?

    For a technical reason, your invoice may not have been calculated based on your multi-timetable. You can apply by calling our Call Center at 444 4 372 with your contract account number on your invoice.

    Do you have a tariff for people with disabilities?

    Unfortunately, the tariffs determined by the Energy Market Regulatory Authority, which we are affiliated with, do not have a tariff for disabled citizens.

Failure and Failure Notification
  • How can I learn planned outages?

    With the membership entry from Enerjisa Mobile, you can call the Call Center ALO 186 to access the web pages that include the breakdown / downtime notifications of the distribution company in your region or you can follow the past and future scheduled work.
    Planned downtime information is published 3 days in advance at Ayedaş / Başkent Edaş / Toroslar Edaş Mobile Application, Web Site and 186 Call Centers. In addition, you can reach the information of your interruption information as you can reach and inform us of your planned downtime information via the Mobile 186 application. If you would like to receive prior information about your registered address for scheduled outages, please contact the Distribution Mobile 186 Call Center to send an SMS request.
    If your subscription is registered in your name, you can be informed by SMS 48 hours in advance or by e-mail address.

    How can I report my failure / downtime notification?

    By calling ALO 186 Call Center, you can forward your fault / downtime notice to the distribution company in your area, and you can also leave demand on the websites of Enerjisa Mobil, Ayedaş / Başkent Edaş / Toroslar Edaş Mobile 186 Applications and distribution companies or social media accounts in Enerjisa's operating regions.

Counter
  • My counter failed, what should I do?

    In case of counter faults, our subscribers should come to our service points and send a petition with wet signature. If the meter is not found to be defective in the process, the control fee is charged to the invoice as of February 1, 2017 according to the EMRA legislation.

    There is no fault in my meter according to the meter report, but I did not make the specified amount of electricity consumption. How can I review my invoice again?

    To review your invoices, you can apply for a review by submitting a petition to your nearest service point with other helper documents (eg your water bill for the relevant period).

    As a result of my appeal to the invoice, my meter went to the examination, until the result is cut off.

    If you have a new one instead of your counter which goes to the examination in the Counter Inspection operations performed according to the request made through the Customer Service Center, you will not have any power outages.

Enerjisa Mobile Application
  • Where can I download the Enerjisa Mobile app?

    You can download Enerjisa Mobile for free from both Google Play and the App Store.

    Who can use the Enerjisa Mobile application?

    The Enerjisa Mobile application can be used by anyone with a smartphone. In order to be able to login to the application, it is sufficient to have your information stored in our system up to date. If your information is out of date, you can update your information from our Call Center at 444 4 372.

    Which operations can I perform with Enerjisa Mobile Application?

    Using our Enerjisa Mobile application, you can benefit from our advantageous tariffs, make transactions related to your electricity bill, make an appointment for our operations at our service points, keep track of your consumption and be informed of the interruptions planned for infrastructure services. Moreover, you can save energy with our saving suggestions that you can easily apply at your home and work place.

    Enerjisa I forgot my mobile password, what should I do?

    If you forget your password, you can update your password by following the steps olu I forgot my password if via Enerjisa Mobile or by calling our Call Center at 444 4 372.

    Can I use the application without logging in after I download Enerjisa Mobil?

    You can review the saving suggestions in the ab Protect Energy ar field without logging in to the application, you can make an appointment to process our service points, get information about our payment channels and subscription transactions. For other transactions, you need to login with your current information stored in our system.

Customer Information
  • Where can I get my plumbing and contract number?

    If you do not know your installation or Contract Account Number on your electricity bill, you can get support from our Call Center at 444 4 372 by contacting us.

    How can I update my installation and / or billing address?

    You can send us an update request from our nearest service point. If your information changes at a later date after you start your subscription, you can get support from our Call Center at 444 4 372.

Free Consumer
  • What is free consumer? Can I be a free consumer?

    According to the current EMRA regulation, if your electricity consumption in the past 12 months is 1,600 kWh and above (Your monthly bill amount is 67 TL * including VAT) and you have the right to be a Free Consumer. Consumers with eligible consumer rights may be eligible consumers by applying to the relevant suppliers.


    For further information, please contact our Call Center at 444 4 372.
    * This amount is estimated based on the average consumption values of a residential user. The amount of invoice corresponding to 1,600 kWh consumption may vary depending on the nature of the consumer.

    I signed the Free Consumerism Agreement, still my transition was not completed. How can I get information?

    When you sign a Free Consumerism Agreement, your transition will be made according to the schedule determined by EMRA and not in the first billing period. You can find out by calling us from our Call Center at 444 4372 in which month you will be billed on the free consumer tariff.

Service Points
  • Where is the nearest Enerjisa Customer Service Center?

    Click here to see the details of our Enerjisa Customer Service Center.

    Can I do my transactions without going to the Enerjisa Customer Service Centers in person?

    After becoming a member of Enerjisa Online Services Center or Enerjisa Mobile, Enerjisa can pay bill up to 500TL with credit card without having to go to service points, tariff change, consumption display, invoice and debt inquiry, information update, general information and appointment perform related operations.

    When you need to update your information for membership, you can get support from our Call Center at 444 4 372 and let us know your current contact information.

    Where is Enerjisa Is Merkezi?

    Click here to find the nearest Enerjisa Process Center information.

    What operations can I do at Enerjisa Processing Centers?

    At our Enerjisa Operation Centers, our customers can apply for electricity subscription, evacuation and transportation transactions from a single point; In addition to electricity bill payment transactions, you can safely pay other bills such as water, natural gas and internet. You can also submit all kinds of applications and complaints about electricity from these centers and your needs will be met within the framework of customer satisfaction.

    What is the difference between MHM and EIM?

    In our Enerjisa Customer Services Centers, you can perform electricity subscription, evacuation and transfer operations in one time and in a fast way, and submit your complaints and complaints about all matters related to electricity. Our Customer Service Centers cannot pay bills. In Enerjisa Operation Centers, you can apply for on-off and transfer operations related to electricity subscriptions, and you can make electricity bills and other bill payments easily and quickly. The transaction fee is not taken from the customers in the cash electricity bill payments made in the Enerjisa Transaction Centers that provide a wide range of invoices.

Other
  • I have a patient in my house. What should I do to ensure that electricity is not interrupted for any reason?

    If the condition of the patient in your home requires the use of vital devices; If you submit your written request to the Distribution Company in order not to become energized due to your debt due to the electricity consumption, you can cut the blockage. In addition, this means that you can be informed about the situation related to interruptions in planned outages and unplanned outages. Documents required for application:
    1) The certificate of residence of the patient showing that the patient is living in the house with the block
    2) Physician's report
    3) Ministry of Health approved device report (Health Board Report)
    4) Installation number
    This arrangement should not be misunderstood that the payment of electricity bills is not necessary.

    Subscription for me, but the tenant is doing consumption. What did I do if I didn't pay the bills?

    If your tenant consumes electricity without taking over your subscription, it is called 'Irregular Use'. In such a case, all legal liability belongs to the owner of the subscription. If the subscription is on you at your current place of use, your tenant must have the subscription on your own before settling on the place of use. According to the legislation, without having to come to our service points, if your tenant brings the rental agreement to our service points, the subscription on you is terminated and the related subscription is made directly on your tenant.

    I paid my bill if I open my electricity?

    In accordance with the relevant legislation; energizing process is carried out by authorized field personnel only. Although this is a life-threatening condition, it is considered as illegal use when it is performed outside the authorized persons and legal action should be taken according to the article 42 of the Electricity Market Consumer Services Regulation. Therefore, do not open your electricity yourself in order to avoid any mishap.

    Who has to apply for the apartment has more bill than the common use elevator installation?

    If there is a calm of 8 or more in the apartment, it is enough for the competent person, who is chosen by your apartment manager or the site management of the apartment, to call our call center 444 4 372 if there is a calm below 8, or to come to our service points and make an objection to the invoice.

    Can I get information about the current amount of debt that is subject to enforcement proceedings?

    Information about your current debt information for your execution file; You can obtain information from the relevant Enforcement Office / Directorate, the relevant file lawyer or your nearest Enerjisa Customer Service Center. In order to perform your transactions faster, you can make an online appointment by calling our Enerjisa Mobile Application, Online Transactions or our Call Center at 444 4 372.

    I've paid my debt, how do I remove the enforcement proceedings?

    When the payment for the debt subject to the execution file is made to the accounts of the Execution Office / Directorate, it is carried out by the Execution Office / Directorate following its transfer to our company accounts. In the payments to be made to direct company accounts, the necessary debts are made in a day by providing debit debts in Enerjisa systems.

    I do not want to pay the lawyer and file costs due to execution outside my debt debt, what can I do?

    In addition to the interest and VAT to be processed upon the non-payment of the liability and the liability, if the debt is subject to enforcement proceedings, the legal receivables items such as fees, expenses and proxy fee arises. For this reason, all items related to the follow-up debt must be paid.

    I've paid my debt of debt, but the E-State still has executive record. How do I delete this record?

    After the payment is made to the execution file and following the closure of the file by the relevant Enforcement Office / Directorate, the UYAP registration in the E-Government will automatically change. If there is no chance of interfering with this system, in case of delay, you can get a letter from the relevant Enforcement Office and submit it to the requesting institutions / organizations.

Protection of Personal Data
Denizbank ”fastPay“ Cooperation
  • fastPay is a product of Denizbank. Enerjisa has established a frequently asked questions document to inform its customers under the existing cooperation. Enerjisa does not provide a payment system service and does not assume any responsibility for the payment system. Only accepts invoice payments via the fastPay application. You can get detailed information by entering www.fastpay.com.tr or calling 444 0 800 fastPay Support Line.

    Do I need to be a DenizBank customer to use fastPay?

    No, there is no requirement to be a DenizBank customer to use fastPay.

    Is money with fastPay charged?

    Denizbank fastPay application is free to send money to anyone you want 24/7.

    How do I install the fastPay mobile app on my phone?

    You can download Denizbank's fastPay application from the App Store and Google Play for free and start using it immediately.

    How do I get started with fastPay?

    In order to use Denizbank's fastPay application, after uploading and opening the application on your mobile phone, you can enter your mobile phone number and read the "Terms of Service and General Terms of Service" and just click "I accept" button. You can complete your registration by typing the TC ID number and specifying a 6-digit PIN code.

    I don't have a smartphone. Can I still pay my bills with fastPay?

    Unfortunately, because the application can only be downloaded to smartphones, you need a smart phone to pay.

    What can I do with the fastPay mobile application?

    * You can pay electricity, mobile phone, internet, water, natural gas bills and give direct debit orders.

    * Credit card does not give a commission when paying bills, moreover, you can get a return fee from some companies with existing campaigns.

    * You can benefit from special discounts and campaigns in thousands of work places (cafes, restaurants, markets, pharmacies, etc.).

    * By saving your card / cards, you can pay more quickly and reliably on e-commerce sites without having to enter your card information.

    * You can transfer money without a commission 24/7 with all banks.

    * You can upload your balance to İstanbul Card.

    Read more: http://fastpay.com.tr/firsatlar.aspx

    How do I create my fastPay wallet balance?

    * For more information: fastpay.com.tr

    Which hours can I do fastPay transactions?

    With DenizBank's fastPay application, you can send and receive money 24/7, and deposit and withdraw from DenizBank AçıkDeniz ATMs.

    Is it safe to use fastPay?

    Denizbank's fastPay application is protected by many security measures. For detailed information: fastpay.com.tr

    How do I add my credit card to fastPay?

    You can add it to the fastPay by selecting the Add Card step from the Account - Card Operations option in the Wallet menu and selecting the bank from which you want to add the credit card.

    How can I get support on fastPay?

    444 0 800 You can get information and technical support about fastPay by calling DenizBank Communication Center. You can also call the fastPay Contact Center automatically for immediate assistance by tapping on the fastPay Support menu in the main menu or the phone icon in the upper left corner of each screen.

    How do I pay my electricity bill?

    Click the lay Invoice and Payments ‘tab in the application and then click’ Electricity Uygulama. Among the institutions, you can choose Enerjisa Ayesaş, Enerjisa Başkent, Enerjisa Toroslar. Then, when you enter the subscriber number, you will reach the payment area.

    Does this campaign apply in all provinces?

    It is valid in all 3 regions of Enerjisa and all 14 provinces.

    Which hours can I pay my bill?

    fastPay transactions do not have a time limit. Customers can pay bills at any time.

    Will I pay my bills with a discount?

    You will receive a refund of 10% of the invoice amount, which is limited to a total of $ 50 during the period of your cooperation for the invoice you paid, up to $ 10 within one month, and until 31.12.2019. You must pay the full amount of the invoice and 10% will be returned to your fastPay account.

    Will I receive the refund amount directly to my account?

    The amount returned to you will be uploaded to your fastPay account within a week at the latest. If you wish, you can transfer it to your credit card, debit card or other account, or you can collect it for future payments.

    Will my return fee be paid as soon as I pay?

    fastPay completes payments within 1 week at the latest.

    The amount I paid is 10% more than 10 TL, can't I get it?

    If your invoice amount is 100 TL or less, you will receive a full refund of up to 10%. In case of exceeding TL 100, it will be limited to 10 TL within one month.

    Will I get a commission when I pay by credit card?

    You can pay your bill from fastPay without paying any commission.

    Are all major credit cards valid?

    All bank credit cards except American Express apply.

    Can I pay by credit card only?

    You can also use balances from various campaigns on your fastPay balance.

    Can I get some of my fastPay balance and some of it on my credit card?

    Sorry, you can choose a single option.

    Can I pay more than one bill?

    Yes, you can pay. However, there are a maximum of 10 invoice payment limits per month in electricity bill payments from the fastPay account.

    Can I get a refund for each one when I pay more than one bill?

    If you do not exceed 10 TL in a month, you can get a refund for each. However, for example, when you pay a bill of $ 60, you get a refund of 6 TL, while you pay a second bill of 70 TL, you can get a maximum of 4 TL instead of 7 TL. Since you have reached the 10 TL limit, you will not receive an extra refund within that month.

    Can I issue an automatic payment order?

    Yes, you can issue an automatic payment order by selecting your credit card defined in your fastPay account, and you can pay your bills on a regular basis.

    Can I get a installment on my invoice?

    Payments received through fastPay are received in one shot.

    Can someone else pay the bill on my name?

    The correct subscriber number can be paid if entered.

    How long has this campaign been valid?

    Our cooperation is valid until 31.12.2019.

    I can't download the application / application is not working / I can't pay.

    Since it is a technical issue, you need to call 444 0 800 fastPay Support Line.

    The fee was not made on iadem.

    Because fastPay is an issue related to the transfer process, you need to call 444 0 800 fastPay Support Line.