I have an automatic payment order but my bill has not been paid yet, why could this be?
This could be due to a technical problem between your bank and our company, your automatic payment order may have not been defined yet or your account balance may not be available for the payment. Please contact your bank to define the order and account balance procedures. In the event the problem originates from our company regarding the technical problems between the bank and our company, the necessary corrections will be made by our party and the issue would be resolved without creating any problem for the customer. Please contact us via our Enerjisa Call Centre on 444 4 372 for further details.
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