I paid the security deposit during the process of subscription; however, it was also reflected on my bill, why could this be?

Sıkça Sorulan Sorular
I paid the security deposit during the process of subscription; however, it was also reflected on my bill, why could this be?

Reflection of the security deposit on the bill can be due to various reasons:

1. You may have chosen instalment payment option for security deposit when transferring electricity subscription to your name. In such a case, the security deposit's first half is collected in advance and the second half is reflected on your bill.

2. Your security deposit may have been reflected on your bill due to some system error. Please visit the nearest service point or call Enerjisa Call Centre on 444 4 372 to have your bill checked.

To make an online appointment with our service points, click here.

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