Enerjisa Enerji opens the second of its novel concept customer services center in earthquake affected Osmaniye
Focusing on human and technology and developing projects to contribute to a smarter and greener world, Enerjisa Enerji, the leading electricity distribution, retail, and customer solutions company in Türkiye, completes another investment in the earthquake zone.
Enerjisa Enerji, which opened its first novel concept, innovative customer services center, designed by global design, concept and experience agencies, in Söğütözü, Ankara at the beginning of December, chose earthquake affected Osmaniye to open the second novel concept center. Designed particularly to facilitate customers to easily and swiftly carry out their procedures, the center was put into service in Osmaniye.
Enerjisa Enerji, which opened its first novel concept, innovative customer services center, designed by global design, concept and experience agencies, in Söğütözü, Ankara at the beginning of December, chose earthquake affected Osmaniye to open the second novel concept center. Designed particularly to facilitate customers to easily and swiftly carry out their procedures, the center was put into service in Osmaniye.
Combination of technology and nature
Industry-leading concept design and experience agencies were recruited for the design of the new customer services center, which was put into service in Osmaniye. Customers will have the opportunity to experience a combination of technology and nature while completing their procedures swiftly.
Everything considered for customers, from parent's room to customer representatives who speak sign language
Accessing over 10 million customers in 14 provinces and serving more than 22 million people with a particular focus on operational excellence, Enerjisa Enerji continues to take distinctive steps in promoting inspiring experiences in the sector. Consuming clean and green energy generated by 100 percent renewable energy resources, customer services centers have the goal to bring its sustainability vision to its customers via new generation kiosks and digital displays that will save paper. Moreover, these centers offer customers the opportunity to be informed through intriguing activities in a comfortable environment with its exclusively designed modular waiting area and new generation digital displays that appeal to various target groups.
Strengthening its mission of continuing its journey towards a better future and raising awareness of its customers accordingly by focusing on sustainability and technology, Enerjisa Enerji designed a barrier-free customer experience at the customer services center in Osmaniye, in line with the principle of equal access. The Customer Services Center offers uninterrupted and equal access to all of its customers with its parent's room, mobility access areas for people with disabilities, sign language-speaking customer representative support as well as several other practices.
“We were here from the very first moment of the earthquake; now, we are here for the re-structuring following the earthquake and we will continue to be there.”
During the opening ceremony attended by the senior executives of Enerjisa Enerji, Ersin Esentürk, Managing Director at Enerjisa Retail Companies, shared his thoughts regarding the service center and the novel experience in the journey of Enerjisa Enerji towards 'A Better Future’ and stated, "The service Enerjisa Enerji provides in the earthquake zone is very valuable. Our company always provides the highest quality service to this region; and we were here yesterday, we are here today, and we will continue to be here tomorrow with all our strength. We know this region very well, analyze the requirements of our customers in detail and offer the right approaches and resolutions. We quickly established a container office for our service center in order to provide uninterrupted service to our customers as our previous service center was damaged during the earthquake in Osmaniye. In the meantime, we began designing a novel center that would be a breath of fresh air and provide comfort. Considering the expectations of our customers during the design, we completed our project to bring this novel concept to Osmaniye in a truly short time. Today, we observe that when our customers with time constraints arrive at the center, they can complete the procedures quickly and easily.
We are certain to offer the highest customer experience as well as compliance with our sustainability principles, on this path we set out with the motto of ‘A Better Future for All.’ Our Osmaniye Customer Services Center will offer sustainability-oriented resolutions by consuming clean and green energy generated by 100 percent renewable energy resources and saving paper with digital displays. I would like to thank all my colleagues who contributed to this new concept and hope that residents of Osmaniye have the best outcome."
About Enerjisa Enerji
Enerjisa Enerji, which pioneers the energy transformation in Türkiye by using the multiplier effect of sustainability and technology in line with its vision of ‘a better future for all,’ provides service to 25 percent of Türkiye in electricity distribution and retail, which are the main fields of activity of the company. Enerjisa Enerji, the prominent player in the industry, reaches 10.6 million customers in 14 provinces and provides electricity distribution services to more than 22 million users. While Enerjisa Enerji offers renewable energy, efficiency, and green energy solutions to its customers via its Energy of My Business brand, the company also operates the first and fastest charging station network in Türkiye with Eşarj, the company of which Enerjisa owns 100% of its shares. 20 percent of Enerjisa Enerji, whose main shareholders are Sabancı Holding and E.ON, is publicly traded in Borsa Istanbul.
KAPATMAK İÇİN (ESC)
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