Equal Access for All’ from Enerjisa Enerji
Carrying out its operations in line with the vision of "A Better Future for All", Enerjisa Enerji, the leading electricity distribution, retail and customer solutions company in Turkey, offers its customers "Equal Access" in line with the principle of inclusion. Making the procedures in customer services accessible for all persons with disabilities, Enerjisa Enerji has the goal to facilitate the lives and user experiences of all its customers.
Pioneering the energy transformation in Turkey by an impact-oriented sustainability approach, Enerjisa Enerji, the leading electricity distribution, retail and customer solutions company in Turkey, removes barriers in customer services with the goal to offer "Equal Access for All". Enerjisa Enerji makes the physical conditions and the services offered at the customer service centers more accessible via its Equal Access practices, enabling people with disabilities to carry out their procedures easily.
As part of Equal Access, there are disabled ramps, emergency call buttons, wheelchair-specific areas for people with physical disabilities, and customer representatives who speak sign language for customers with hearing impairment or disabilities in customer service centers. While the floors have tactile surfaces and contrast paintings for customers with visual impairments and disabilities in customer service centers, audio simulation service is offered via the Blindlook platform. Furthermore, all invoices and contracts are also issued in Braille alphabet for customers with visual impairments and disabilities, and an audio invoice reading service can be provided via the call center.
We offer equal access for all regarding all procedures
Sharing details of the project, Ersin Esentürk, General Manager, Retail at Enerjisa, stated, “At Enerjisa Enerji, we are aware of our responsibility to ensure that people with disabilities participate in every aspect of life. Our 'Equal Access' practices, which we launched in line with this awareness, will set an example in our industry. The 'Equal Access' practices, which launched at 11 of our customer service centers in Istanbul, Ankara, Adana, Mersin and Gaziantep, will enable our customers with impairments or disabilities to have priority while carrying out all their procedures and they will be able to complete them easily. Our purpose is to provide equal access to all our customers with impairments or disabilities in all of our services via the improvements we made including barrier-free areas in our customer service centers, our customer representatives who speak sign language, our voice simulation applications in our digital channels, and invoice reading via our call center in addition to the contracts and invoices issued in Braille alphabet.”
We put efforts to provide a better future for all
Ebru Taşcıoğlu, Head of Sustainability and Corporate Competencies at Enerjisa, stated, “At Enerjisa Enerji, we carry out our activities in line with the principles of inclusion, diversity and equality with an impact-oriented sustainability approach. The Equal Access practices, which we launched with the purpose of facilitating the lives of persons with disabilities outside the organization in addition to our efforts within the organization, matter a lot to us. We emphasize 'Equal Access for All' with the project that we have created an impact on the society, and we are happy to support people with disabilities against the challenges they endure in their lives.”
Barrier-Free Digital Channels with Blindlook
The Enerjisa Enerji-Blindlook partnership has the goal to facilitate the lives of customers with visual disabilities and impairment and their adaptation to the digital world. Customers with visual disabilities and impairments can choose Enerjisa through Blindlook.com and complete all their electricity-related transactions easily via the digital channels using 100% voice simulation technology.
Visit the Equal Access with Enerjisa website to get further details on Enerjisa Equal Access practices.
About Enerjisa Enerji
Enerjisa Enerji, which pioneers the energy transformation in Turkey by using the multiplier effect of sustainability and technology in line with its vision of "A better future for all", provides service to 25 percent of Turkey in electricity distribution and retail, which are the main fields of activity of the company. Enerjisa Enerji, the prominent player in the industry, reaches 10.3 million customers in 14 provinces and provides electricity distribution services to more than 21 million users. While Enerjisa Enerji offers renewable energy, efficiency and green energy solutions to its customers via its Energy of My Business brand, the company also operates the first and fastest charging station network in Turkey with Eşarj, the company of which Enerjisa owns majority of its shares. 20 percent of Enerjisa Enerji, whose main shareholders are Sabancı Holding and E.On, is publicly traded on Borsa Istanbul.
As part of Equal Access, there are disabled ramps, emergency call buttons, wheelchair-specific areas for people with physical disabilities, and customer representatives who speak sign language for customers with hearing impairment or disabilities in customer service centers. While the floors have tactile surfaces and contrast paintings for customers with visual impairments and disabilities in customer service centers, audio simulation service is offered via the Blindlook platform. Furthermore, all invoices and contracts are also issued in Braille alphabet for customers with visual impairments and disabilities, and an audio invoice reading service can be provided via the call center.
We offer equal access for all regarding all procedures
Sharing details of the project, Ersin Esentürk, General Manager, Retail at Enerjisa, stated, “At Enerjisa Enerji, we are aware of our responsibility to ensure that people with disabilities participate in every aspect of life. Our 'Equal Access' practices, which we launched in line with this awareness, will set an example in our industry. The 'Equal Access' practices, which launched at 11 of our customer service centers in Istanbul, Ankara, Adana, Mersin and Gaziantep, will enable our customers with impairments or disabilities to have priority while carrying out all their procedures and they will be able to complete them easily. Our purpose is to provide equal access to all our customers with impairments or disabilities in all of our services via the improvements we made including barrier-free areas in our customer service centers, our customer representatives who speak sign language, our voice simulation applications in our digital channels, and invoice reading via our call center in addition to the contracts and invoices issued in Braille alphabet.”
We put efforts to provide a better future for all
Ebru Taşcıoğlu, Head of Sustainability and Corporate Competencies at Enerjisa, stated, “At Enerjisa Enerji, we carry out our activities in line with the principles of inclusion, diversity and equality with an impact-oriented sustainability approach. The Equal Access practices, which we launched with the purpose of facilitating the lives of persons with disabilities outside the organization in addition to our efforts within the organization, matter a lot to us. We emphasize 'Equal Access for All' with the project that we have created an impact on the society, and we are happy to support people with disabilities against the challenges they endure in their lives.”
Barrier-Free Digital Channels with Blindlook
The Enerjisa Enerji-Blindlook partnership has the goal to facilitate the lives of customers with visual disabilities and impairment and their adaptation to the digital world. Customers with visual disabilities and impairments can choose Enerjisa through Blindlook.com and complete all their electricity-related transactions easily via the digital channels using 100% voice simulation technology.
Visit the Equal Access with Enerjisa website to get further details on Enerjisa Equal Access practices.
About Enerjisa Enerji
Enerjisa Enerji, which pioneers the energy transformation in Turkey by using the multiplier effect of sustainability and technology in line with its vision of "A better future for all", provides service to 25 percent of Turkey in electricity distribution and retail, which are the main fields of activity of the company. Enerjisa Enerji, the prominent player in the industry, reaches 10.3 million customers in 14 provinces and provides electricity distribution services to more than 21 million users. While Enerjisa Enerji offers renewable energy, efficiency and green energy solutions to its customers via its Energy of My Business brand, the company also operates the first and fastest charging station network in Turkey with Eşarj, the company of which Enerjisa owns majority of its shares. 20 percent of Enerjisa Enerji, whose main shareholders are Sabancı Holding and E.On, is publicly traded on Borsa Istanbul.
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