‘Artificial Intelligence’ of Enerjisa Enerji transforms the industry

Sustaining to offer solutions that enable its customers save and efficiently use energy with its environmentally-friendly and renewable energy-based products, Enerjisa Enerji, the leading company in electricity distribution and retail in Türkiye, digitizes the services and solutions it provides 24/7 to more than 22 million users and makes Artificial Intelligence (AI) an integral part of its services offered to customers. With the goal to strengthen digitalization, one of the critical issues in its vision, via global trends and to increase efficiency at every step, Enerjisa Enerji continues to develop exclusive programs for various departments and business areas on its digitalization journey, taking into account sustainability in the energy industry, with its AI applications.

A role model in digital transformation of energy

Application of AI technologies enabled the company achieve significant growth, revenue increase, cost reduction, quality increase and apparent improvements in overall efficiency and disclose its concrete outputs to the public, hence, become a role model in the digital transformation of energy. Sustaining its operations in three main fields of activity, Enerjisa Enerji, the leading electricity distribution, retail and customer solutions company in Türkiye, expand the AI technology in its companies and integrates digitalization into all its operations.

An apparent increase in overall efficiency

We observe an apparent increase in;
Many operational areas such as energy demand forecasting, lost and illegal use forecasting, meter failure forecasting, solar/grid maintenance operations, social media emotion analysis, GIS data quality, maintenance field operations, call center analytics, etc. at Enerjisa Distribution Companies;
Many operations such as price estimation model, long-term demand prediction, customer payment channel map, behavioral score estimation, collection trend analysis, due date estimation, invoice objection estimation, customer comments analysis, etc. at Enerjisa Retail Companies;
SPP generation forecasting operations, customer satisfaction, efficiency of field teams, labor attainment and achievement in detecting damaged inventories at Enerjisa Müşteri Çözümleri A.Ş. (Customer Solutions Company) thanks to digitalization and AI applications.

Electricity bill in your mobile!

Faturan Cebinde (Bill in Your Mobile) mobile app of Enerjisa Enerji Retail Company, the one and only application in the industry created by Enerjisa Enerji Operations unit using AI & RPA technologies throughout the meter-to-payment journey, helps customers issue their own electricity bills. The mobile application and the billing system operate in an integrated system, so that customers can scan their own meter indexes numerically with image processing technologies via the mobile application and send them to the database.

Emphasizing that it is important to reduce errors and make data-driven decisions by minimizing the human factor with AI applications, Murat Pınar, CEO at Enerjisa Enerji, stated, “We have integrated AI technologies successfully into the fields of operations of our industry. We have been using AI technologies in our Retail, Distribution and Customer Solutions companies operating under the umbrella of Enerjisa Enerji. We have set the goal to become the leader of the industry by using our AI technology in every field of the energy industry. The main purpose of using our AI technology is to analyze data effectively, ensure effective management of resources, optimize our business processes, hence, increase operational efficiency, increase customer satisfaction, reduce risks in terms of human, health and environmental safety, and provide a competitive advantage. Besides, as with all the works we do, we will continue to take every step by considering sustainability as our higher frame.”











About Enerjisa Enerji
Enerjisa Enerji, which pioneers the energy transformation in Türkiye by using the multiplier effect of sustainability and technology in line with its vision of ‘a better future for all’, provides service to 25 percent of Türkiye in electricity distribution and retail, which are the main fields of activity of the company. Enerjisa Enerji, the prominent player in the industry, reaches 10.6 million customers in 14 provinces and provides electricity distribution services to more than 22 million users. While Enerjisa Enerji offers renewable energy, efficiency, and green energy solutions to its customers via its Energy of My Business brand, the company also operates the first and fastest charging station network in Türkiye with Eşarj, the company of which Enerjisa owns 100% of its shares. 20 percent of Enerjisa Enerji, whose main shareholders are Sabancı Holding and E.ON, is publicly traded in Borsa Istanbul.