We use mandatory, functional, analytic and marketing cookies for an active user experience and improvement works on our website. You can review our Cookies Policy to get further details on how cookies are used, change your preferences or accept all cookies to proceed.
We use cookies to estimate the preferences of our visitors for an active user experience and improvement works on our website. Among the cookies we use, analytics and marketing cookies shall not be used unless you activate them, except the ones required and the functional for the operation of the website, and you can retract the consent you have given anytime you want. You can mark the ones you permit to be processed, and you can review our text for more detailed information about cookies.
These are the cookies used for the functional and safe operation of our website. Not being able to use these cookies affects the operation of the website.
These cookies are used for the accurate and reliable use of website content and for improvements made to increase customer satisfaction. The use of these cookies prevents only inappropriate use of the website content.
These are the cookies used to help us improve our website by collecting information about how you use our website.
These are the cookies used to increase customer satisfaction and our sales and marketing activities.
-
About Enerjisa
About Enerjisa
-
Customer Services
Customer Services
- Energy Of My Business
-
Sustainability
Sustainability
- Investor Relations
CUSTOMER SATISFACTION MEASURES OF ENERJISA DURING THE FULL-TIME CURFEW
NO SHUT-OFFS DUE TO UNPAID BILLS
As part of the measures taken, energies of residences (homes) and small enterprises will not be shut off during the full-time curfew period.
During the full-time curfew period, bills will be continued to be issued; however, the due date for the bills of residences (homes) and small enterprises will be adjusted to be after the full-time curfew period in order to avoid any inconvenience to our customers.
ALL SERVICE CHANNELS OPEN
During the full-time curfew period, Enerjisa customers will be able to carry out all electricity procedures uninterruptedly and online through Enerjisa Mobile application, online.enerjisa.com.tr and E-Government. Call Centres will be available 24/7; and also, our customer service points will continue to provide service in turns.
