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About Enerjisa
About Enerjisa
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Customer Services
Customer Services
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Sustainability
Sustainability
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Enerjisa Enerji Added New Ones to its International Awards
Turkey's leading energy company Enerjisa Enerji is honored with silver medals with its Retail Call Center (444 4 372) amongst the Medium-Scaled Call Centers, in the "Best Contact Center of the World" and the "Best in Customer Service of the World" categories by the Contact Center World, which is one of the largest global organizations of the industry in Contact Center and Customer Service fields.
Contact Center World, which was established in 1999 and has been continuing its activities since then, has deemed Enerjisa Enerji's customer and employee focused operating principles and efforts so far worthy of an award amongst the best companies and employees on contact centers and customer services at its award ceremony held in its 20th year and attended by more than 50 countries.
“We utilize the latest technologies for customer satisfaction”
In his statement about the award, Murat Pınar, CEO of Enerjisa Enerji, said: "As Enerjisa Enerji, we meet the increasing trend of demand for energy and electricity with population growth and urbanization by utilizing the latest technologies with an understanding of quality and customer focus. As a result of this, we designate our service channels in line with the needs, as well as developing different channels, and strive to turn our call centers into the channels that our customers can use quickly and effectively. In this way, we receive approximately 2.5 million calls per year in 14 seconds on the average at our Enerjisa Retail Call Center, which is active 24/7 today, and by means of the interactive IVR service, we enable our customers to perform part of their transactions as self-service. We are highly pleased that our efforts have been deemed worthy of international awards."
