Enejisa Enerji’s customer services center meets residents of Adana with a new concept
Enerjisa Enerji carries its customer satisfaction projects to the future, by centering on people and technology, in line with its vision focused on sustainability. Constantly renovating and transforming its customer services centers in order to offer an excellent experience to its customers from the beginning to the end, the company opened the third of its customer services centers with the new concept in Adana with Çukurova Customer Services Center, following the ones in Ankara and Osmaniye.
An exclusive design for Adana and a customer-oriented service approach
Enerjisa Çukurova Customer Services Center welcomes its guests with details that reflect 100 years of shared cultural heritage of Adana and Sabancı Holding from a contemporary approach. Designed by taking into account the customers’ demographic characteristics, service preferences and the feelings they want to feel when they leave the building, the center was shaped through one-on-one customer interviews.
This modern center, featuring state-of-the-art technology, was inaugurated to meet customer expectations through its thoughtfully designed layout. Adana Çukurova Customer Services Center was equipped with eco-friendly solutions, including 100 percent renewable energy utilization, waiting points powered by solar energy, and electric vehicle charging stations. Furthermore, this center, which was designed based on equal access principle, as in all customer services centers, prioritizes barrier-free customer experience as well.
‘Sabancı’s Steps’ interactive area: A journey from the past to the future
The Enerji Tunnel, started in Ankara as an interactive energy museum concept, continues on in this center as well. Offering a wide perspective, from global-scale energy utilization to individual energy savings, Energy Tunnel enables guests to experience first-hand the negative impacts of greenhouse gas on the climate, the benefits of renewable energy utilization, and methods to use energy efficiently in their homes.
And as an addition specific to Adana, where Sabancı Holding took its first steps, ‘Sabancı’s Steps’ interactive area enables guests to join in the journey of ‘A Better Future’ by following the steps taken in the journey of Sabancı, which started with the first step from Kayseri to Adana in 1925; the industrialization actions taken during the first years of the Republic with the factories built in Adana, the process of conglomeration, the works of Sabancı Foundation, established across Türkiye with a vision of giving back what was gained from these lands to the people of these lands, and the steps taken in renewable energy field with the activities of Enerjisa, established in 1996 with the vision of the Energy of Türkiye, in production, distribution, and retail business branches.
Esentürk: We welcome the residents of Adana to our new customer services center concept
Commenting on the opening of the center, which was also attended by Kıvanç Zaimler, President of Sabancı Holding Energy Group, and Murat Pınar, CEO at Enerjisa Enerji, Ersin Esentürk, Managing Director at Enerjisa Enerji Retail Companies, stated, “As a company directly touching the lives of a quarter of the Türkiye’s population, we continue to offer the fastest solutions to our customers in the most comfortable areas, with a principle of excellent service, for a unique customer experience. We started the innovation process for our concept of Customer Services Center, which we put in the center of the digitalization goal of Enerjisa in 2023, while continuing to provide an uninterrupted experience to our customers frequently visiting our centers, at which we offer face-to-face services. Today, we step into Adana, the heart of Çukurova, to open our center, which will create an impact at first sight, and which prioritizes customer comfort.
Our customers can find fast and smooth customer experience in our Çukurova Customer Services Center as well as Energy Tunnel, an interactive energy museum, as the one in Söğütözü, Ankara, which was our first center using this concept. In the Energy Tunnel, customized for Mediterranean Region and Adana, using contents including details which play an important role in the lives of the local community, we believe that residents of Adana will be able to enjoy an experience coming from their own lands, their own homes. At Enerjisa Enerji, we will continue to offer experiences that go beyond the ordinary, and to focus on customer satisfaction.”
About Enerjisa Enerji
Enerjisa Enerji, which pioneers the energy transformation in Türkiye by using the multiplier effect of sustainability and technology in line with its vision of ‘a better future for all,’ provides service to 25 percent of Türkiye in electricity distribution and retail, which are the main fields of activity of the company. Enerjisa Enerji, the prominent player in the industry, reaches 10.8 million customers in 14 provinces and provides electricity distribution services to more than 22 million users. While Enerjisa Enerji offers renewable energy and efficiency solutions to its customers via its Energy of My Business brand, the company also operates the first and fastest charging station network in Türkiye with Eşarj, the company of which Enerjisa owns 100% of its shares. 20 percent of Enerjisa Enerji, whose main shareholders are Sabancı Holding and E.ON, is publicly traded in Borsa Istanbul.
Disclaimer
This press release is for informational purposes only. It is not to be considered as an investment advice, nor is it intended to provide basis for any valuation or any securities, nor should it be construed as a recommendation for anyone to buy, hold or sell any shares or other securities. This press release may contain forward-looking statements based on current assumptions and forecasts made by the management of Enerjisa and Enerjisa subsidiaries/affiliates, as well as other information currently available to the relevant companies. Various known and unknown risks, uncertainties and other factors may lead to material differences between the actual future results, financial situation, development or performance of the company and the estimates given here. Except to the extent required by law, Enerjisa and Enerjisa subsidiaries/affiliates do not intend, and do not assume any liability whatsoever, to update these forward-looking statements or to conform them to future events or developments.
