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Enerjisa Enerji Transferred Its Customer Transactions to Mobile

Enerjisa Enerji, the leading company in electricity distribution and retail sector in Turkey, continues to offer solutions that will ease the lives of its customers. Enerjisa customers can carry out subscription and cancellation processes online, without visiting the Enerjisa Service Points, through Enerjisa Online Services Centre and Enerjisa Mobile application.

Enerjisa Enerji, the leading company in electricity distribution and retail sector in Turkey, carries on with the innovations developed to ease the lives of its customers. Enerjisa customers will be able to carry out all electricity-related processes including subscription and cancellation processes through Online Services Centre and Enerjisa Mobile application. As these processes are transferred to online channels, customers will be able to carry out related processes rapidly and easily from anywhere, without the requirement to visit Enerjisa Service Points. Customers who fill out the required information on the online channel will not be required to collect any documents and will be able to carry out their processes whenever they want via their phones 24/7.

Cancellation of subscription can be completed in 3 minutes, while new subscription takes 5 minutes.

Regarding the issue, Ersin Esentürk, General Director of Enerjisa Retail Companies, stated: “We provide electricity retail services to more than 21 million people in 14 cities in Turkey. Thanks to our over 1.5 billion TL investment in technology in the past ten years, we have become a leading company in the sector. In the past years, digital channel usage was only around 4%; however, in 2020, the rate reached around 20% due to increased service variety and pandemic; and approximately 500,000 processes were handled through digital channels. With our Online Services Centre and Enerjisa Mobile application, we transferred our subscription and cancellation processes to the digital environment, which resulted in significant saving in terms of time and utilisation of resources. Furthermore, our customers can also share their requests and feedback regarding our services online. Most importantly, our customers can easily carry out their payment, subscription cancellation procedures and other requirements as well as new subscription procedures at the comfort of their homes through online channels, without the requirement to visit physical channels. We are confident that we will increase customer satisfaction thanks to our digital channels.”

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