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Toroslar Epsaş

Commercial Quality Chart

Incumbent Supply Company Commercial Quality Chart - 2024

 

Commercial Quality Code Commercial Quality Indicator Standard Term Amount of Compensation or Action to be Taken - 2024
1 Concluding the applications recorded by the consumer services centre and notifying the consumer in writing or with permanent data storage in line with the request of the consumer In 15 working days Household Customers: 193 TL, Other Customers: 385 TL
2 Sending the second notification to the consumer (in writing and with permanent data storage) In 10 working days Household Customers: 193 TL, Other Customers: 385 TL
3.1 Notifying the consumer about the results of the review of any invoice/payment notification objections concerning the incumbent supplier company, in writing or with permanent data storage in line with the request of the consumer In 10 working days Household Customers: 193 TL, Other Customers: 385 TL
3.2 Notifying the consumer about the results of the review of any invoice/payment notification objections concerning the distribution company following the delivery to the incumbent supply company, in writing or with permanent data storage in line with the request of the consumer. In 3 working days Household Customers: 193 TL, Other Customers: 385 TL
4 Refunding the excess amount collected regarding the consumption price subject to the objection, in the event that the invoice/payment notification objection is found to be justified In 3 working days 50 percent of the excess amount collected, plus late fee, Household Customers: Maximum 2.405 TL + late fee, Other Customers: Maximum 4.811 TL + late fee
5 Refunding the security fee collected in cash to the consumer, in the event of termination or expiration of the retail contract In no later than 5 working days following the date of expiration of the contract provided that all debts -including the late fees- are paid 50 percent of the remaining amount after the debt subject to contract is subtracted from the up-to-date security amount and plus late fee after 5 working days, Household Customers: Maximum 2.405 TL + late fee, Other Customers: Maximum 4.811 TL + late fee
6 Drawing up a retail contract in duly filed applications On the very same day Household Customers: 193 TL, Other Customers: 385 TL
7 Providing information to the distribution company about the retail contract drawn up provided that the process is recorded On the day of drawing up the contract Household Customers: 193 TL, Other Customers: 385 TL
8 Initiating legal proceedings for unpaid debts At least 45 days after the power deactivation following the second notification Household Customers: 243 TL, Other Customers: 770 TL