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Which Channels To Use For Which Transactions?
You can complete your subscription, termination, application, payment processes in
the comfort of your home without the need to visit the service points. Please
find below which processes can be handled 24/7 via our
Online Services Centre, as well as other channels.
|Subscription||Termination||Security Deposit Refund*||Applications||Invoice Payment||Debt Inquiry|
|Call Center 444 4 372||✓||✓||✓||✓||✓||✓|
|Online Services Centre||✓||✓||✓||✓||✓||✓|
|Customer Services Centres||✓||✓||✓||✓||✓|
|Enerjisa Transaction Centres||✓||✓||✓||✓||✓||✓|
* Your security deposit is refunded to the IBAN you provide through related channels. Refunds are made to the IBAN numbers to be notified during the termination process via the Online Services Center and Enerjisa Mobile / also a refund request can be made using the application process.