Which Channels To Use For Which Transactions?

You can complete your subscription, termination, application, payment processes in the comfort of your home without the need to visit the service points. Please find below which processes can be handled 24/7 via our Enerjisa Mobile application and Online Services Centre, as well as other channels.

	Subscription	Termination	Security Deposit Refund*	Applications	Invoice Payment	Debt Inquiry
Call Center 444 4 372	✓	✓	✓	✓	✓	✓
Online Services Centre	✓	✓	✓	✓	✓	✓
e-Government	✓	✓			✓	✓
Enerjisa Mobile	✓	✓	✓	✓	✓	✓
Customer Services Centres	✓	✓	✓	✓		✓
Enerjisa Transaction Centres	✓	✓	✓	✓	✓	✓
Contracted Banks					✓
Post Office			✓		✓

* Your security deposit is refunded to the IBAN you provide through related channels. Refunds are made to the IBAN numbers to be notified during the termination process via the Online Services Center and Enerjisa Mobile / also a refund request can be made using the application process.

Which Channels To Use For Which Transactions?

Genel Memnuniyetiniz;

Bilgiye Ulaşma Kolaylığı;

Hız;