We use mandatory, functional, analytic and marketing cookies for an active user experience and improvement works on our website. You can review our Cookies Policy to get further details on how cookies are used, change your preferences or accept all cookies to proceed.
We use cookies to estimate the preferences of our visitors for an active user experience and improvement works on our website. Among the cookies we use, analytics and marketing cookies shall not be used unless you activate them, except the ones required and the functional for the operation of the website, and you can retract the consent you have given anytime you want. You can mark the ones you permit to be processed, and you can review our text for more detailed information about cookies.
These are the cookies used for the functional and safe operation of our website. Not being able to use these cookies affects the operation of the website.
These cookies are used for the accurate and reliable use of website content and for improvements made to increase customer satisfaction. The use of these cookies prevents only inappropriate use of the website content.
These are the cookies used to help us improve our website by collecting information about how you use our website.
These are the cookies used to increase customer satisfaction and our sales and marketing activities.
-
About Enerjisa
About Enerjisa
-
Customer Services
Customer Services
- Energy Of My Business
-
Sustainability
Sustainability
- Investor Relations
What To Do Before Visiting Service Points?
- As per the circular issued by the Ministry of Interior, only customers wearing a face mask shall be allowed in our service points. Please put on your face mask before you visit our Service Points.
- Please kindly get an HES Code (Hayat Eve Sığar – Life Fits Into Home) before you visit our Service Points.
How to Get an HES Code?
- Via Hayat Eve Sığar (Life Fits Into Home) Application (iOS and Android)
- By sending a text message to 2023;
Type HES, your Turkish Republic ID number, last 4 digits of the serial number of your Turkish Republic ID Card, and sharing time (in days) ensuring that there is a single space between all,
For people with a Blue Card or with Turkish Republic ID card starting with 97, 98, 99, by sending a text message to 2023 starting with HES and then Turkish Republic ID number, year of birth, and sharing time (in days), ensuring that there is a single space between all,
For people who do not have a Turkish Republic ID card or foreigners’ ID (starting with 97, 98, 99) with passport information, by sending a text message to 2023 starting with HES and then your Nationality, the Serial Number of your Passport, year of birth, and Surname, ensuring that there is a single space between all,şluk bırakarak sırasıyla; Uyruk, Pasaport Seri Numarası, Doğum yılı, Soyadı yazarak 2023'e SMS göndererek,
- via e-Government,
Click here to get an HES Code via e-Government,
You can access HES Code generation, cancellation, inquiry and details via e-Government.
HES Code for children under the age of 18 can be generated via e-Government.
--------------------------------------------------------------------
HES Code for children under the age of 18 can be generated via Hayat Eve Sığar (Life Fits Into Home) application, e-Government Gate and by a text message.
For those who are under isolation, the end of the isolation period can be followed via Hayat Eve Sığar (Life Fits Into Home) application or by sending a text message to 2023 by typing KALANSURE "HESKODU".
- Please check whether your request/problem can be resolved via Enerjisa Mobile, Online Services Centre or 444 4 372 before you visit our service points.
