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What is Invoicing By Comparison, How To Be Applied?
If you are in a quarantine zone and/or in areas where meter reading processes are ceased by administrative decisions, or personnel who should read your meter cannot carry out the process because of social distancing rules, your invoices will then be issued through invoicing by comparison method, which considers your consumption figures in the previous periods until the unavailability ends. While calculating your invoice by comparison, your average consumption figures for the same period in 2018 and 2019 will be considered. In the event your actual consumption is lower than the invoiced amount when your meter is read, the difference will then be refunded. In the event your actual consumption is higher than the invoiced amount, the difference will be paid in instalments -the number of instalments will be based on the period that the meter could not be read- with no interest.
Is my bill issued based on my actual consumption or previous consumptions through invoicing by comparison method?
In the event an invoice by comparison is issued, your bill will be delivered by a text message or an e-mail with a remark at the bottom of your invoice indicating “due to not being able to read your meter.” If you do not have such a remark at the bottom of your invoice, then your bill is based on your actual consumption.
I am a new resident at my current address. So, will you issue my invoice based on the previous periods of consumption for my installation?
If you do not have consumption figures for the previous periods, then the invoice will be issued by invoicing by comparison method based on precedent consumptions or your index declaration.
I want to declare my index and invoiced based on my actual consumptions.
If you read the index figures on your meter and inform us regarding these figures via our Call Centre on 444 4 372, Online Services Centre or Enerjisa Mobile application, these figures will be checked and your invoice will be issued based on your declaration.
How will net settlement work? What if my meter is not read throughout the isolation period and then I am issued an invoice for all the amount at once? Will there be an instalment plan?
Once your meter is read, the net settlement between your actual consumption and the amounts invoiced by comparison will be calculated. In the event you are invoiced higher, you will be refunded the difference; if vice versa, you will be issued another invoice for the difference. To avoid aggrievement, the amount invoiced will be paid in instalments with no interest and the number of instalments will be based on the period that the meter could not be read.
My invoice was issued based on my previous consumption figures. However, I don’t think I consumed this much in the past years? My invoice sums were not this high?
If you think your invoice by comparison is based on incorrect consumption figures, please contact us via our Call Centre on 444 4 372 or online channels and place an objection for your invoice. We will look into it and get back to you as soon as possible.
How will I receive my invoice by comparison?
Your invoice by comparison will be sent to you via a text message to the phone number in our system or e-mail. We kindly recommend you to update your information via Enerjisa Mobile, Online Services Centre or by calling 444 4 372.
I am an eligible consumer. Will my invoice be issued based on my previous consumptions?
If you are in a quarantine zone, your invoice will be based on comparison until your meter can be read again. In the event your actual consumption is lower than the invoiced amount when your meter is read, the difference will then be refunded. In the event your actual consumption is higher than the invoiced amount, the difference will be paid in instalments -the number of instalments will be based on the period that the meter could not be read- with no interest.