We use mandatory, functional, analytic and marketing cookies for an active user experience and improvement works on our website. You can review our Cookies Policy to get further details on how cookies are used, change your preferences or accept all cookies to proceed.
We use cookies to estimate the preferences of our visitors for an active user experience and improvement works on our website. Among the cookies we use, analytics and marketing cookies shall not be used unless you activate them, except the ones required and the functional for the operation of the website, and you can retract the consent you have given anytime you want. You can mark the ones you permit to be processed, and you can review our text for more detailed information about cookies.
These are the cookies used for the functional and safe operation of our website. Not being able to use these cookies affects the operation of the website.
These cookies are used for the accurate and reliable use of website content and for improvements made to increase customer satisfaction. The use of these cookies prevents only inappropriate use of the website content.
These are the cookies used to help us improve our website by collecting information about how you use our website.
These are the cookies used to increase customer satisfaction and our sales and marketing activities.
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About Enerjisa
About Enerjisa
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Customer Services
Customer Services
- Energy Of My Business
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Sustainability
Sustainability
- Investor Relations
1. You bill may have not been issued due to a technical problem which prevented your meter to be read. Please contact Enerjisa Call Centre on 444 4 372 and visit Enerjisa Service Points for your meter reading and billing requests. Furthermore, if you provide us with the index figures on your meter when you call our call centre, visit our service points or via Enerjisa Mobile app; your bill will be produced.
2. If you have given consent for an e-archive bill, your bill may have been delivered in digital environment such as text message or e-mail. Please check your text messages or e-mails, including your spam folder.
3. Your recent bill amount could be calculated too high compared to your previous bill amounts. In such a case, our meter reading team would leave you a written notice saying "This is not a bill but an above limit notification." Your bill amount, then, would be recalculated and checked to have the bill issued to avoid any wrong billing and sent to you via mail, or e-mail through for e-bill taxpayers via Email through Turkish Revenue Administration if you are an e-invoice taxpayer.
No fine or interest would be reflected to your party in case your bill is not issued. Please contact our Enerjisa Call Centre on 444 4 372 or visit our service points for further information.
