When I try to give an automatic payment order to the bank, I receive a prompt saying "This contract account number has an order in another bank." What should I do?
You can cancel your existing order defined for your account from the related bank to solve this issue. Please contact our Enerjisa Call Centre on 444 4 372 or nearest service points to cancel an automatic payment order which has not been defined from your account or defined by someone else by mistake. A procedure to cancel the existing order will be followed through the system after the required inspections. You can give an automatic payment order to the participating banks after the cancellation procedure is complete. In order to speed up your procedures, please get an appointment online on Enerjisa Mobile, Online Service Centre or by calling our Enerjisa Call Centre on 444 4 372.
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