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Customer Services

Frequently Asked Questions for Customers Affected by the Amendment to the Regulation

The information shared on this page only covers customers in the Eligible Consumer Portfolio and billed with a fixed tariff.

GENERAL QUESTIONS

What is YEKDEM unit price?
The concept, which refers to Renewable Energy Resources Support Mechanism, addresses the amount of cost/benefit of the incentive mechanisms of renewable energy power plants corresponding to the unit consumption.

Why is such an amendment put into effect?
We meticulously evaluated all factors in order to keep the fixed unit prices given in the Electricity Energy Sales Contract minimally affected by the global and national price fluctuations and not revised throughout the contract period. Thus, we were able to foresee the cost changes during our service period, thanks to our preliminary studies; and we honoured the provisions of the contract. However, the increase in energy costs, along with the unexpected amendment in the Regulation on the Renewable Energy Resources Support Mechanism had an adverse impact on our costs; hence, the amendment resulted in a change in our calculation method.

How can I access this amendment to the regulation?
Please check the Energy Market Legislation List page (https://www.epdk.gov.tr/Detay/Icerik/23-2-3/mevzuat) on the website of Energy Market Regulation Authority, under Regulations page, under Regulation on Certification and Support of Renewable Energy Resources. When you click to see the Regulation, amendment dated 01.03.2022 can be accessed.

When was the regulation amended?
The Regulation on Amendment to the Regulation on Certification and Support of Renewable Energy Resources, published in the Official Gazette dated 01.03.2022 and numbered 31765, amended the calculation method for the payment obligation ratio as part of YEKDEM (Renewable Energy Resources Support Mechanism).

For customers with a consumption of over 100,000 kWh, included in the Eligible Consumer Portfolio and billed with a fixed tariff,

What will change on my bill?
Invoices will continue to be issued with the fixed unit price agreed on the date of the contract. In addition, the additional cost due to the amendment to the legislation regarding YEKDEM shall be included in the (+/-) amount field on the invoice. The additional cost item shall include the actual costs of the previous periods.

Click here
for further details on the calculation method of Additional Accrual Difference Unit Price Amendment to the Regulation.


When will this amendment begin to affect my bill?
The Difference Unit Price Amendment to the Regulation will be listed on your invoices as of May 1, 2022.

Where can I see the difference unit price on my bill?
The difference unit price will be listed on the invoices as "Difference Price Amendment to Regulation".

The difference unit price will be included in the (+/-) amount field under "Other Fees" and the details of the relevant amount will be included in the remarks field of the invoice.

How is difference unit price calculated?
Click here for further details on the on the calculation method of the difference unit price amendment to the regulation.


For customers with a consumption of less 100,000 kWh, included in the Eligible Consumer Portfolio and billed with a fixed tariff,

What will change on my bill?
If you have entered into a new Electricity Sales Contract, your invoice shall be calculated based on the fixed unit price in your new Electricity Sales Contract.

When will this amendment begin to affect my bill?
If you have entered into a new Electricity Sales Contract, your electricity supply shall be invoiced at the unit price amount agreed in your new Contract, beginning as from the initial date for the energy supply given in your Contract.

Will I pay a Security Deposit due to the new contract?
No, you will not be charged any additional Security deposit if you have entered into a new contract.