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Occupational Health and Safety

Anticipating occupational health and safety hazards is key to help ensure protection of workers and the public across Enerjisa’s value chain.

Delivering electricity via the distribution lines and grids entails a high degree of risk for our employees and our contractors. Occupational Health and Safety is a top priority at Enerjisa Enerji. We proactively manage the risks faced by the Company and contractors and KPIs are periodically reported to senior management. Potential risks are continuously evaluated to instill OHS culture in the company

In the distribution business unit, the Occupational Health, Safety and Environment Unit reports to the Head of the Distribution Business Unit under the CEO and in the retail business unit, it reports to the Human Resources and Corporate Competencies Department

Please click to read our Occupational Health and Safety Policy.

Managing OHS in accordance with international standards is critical. The ISO 45001:2018 Occupational Health and Safety Management System covers all of the locations and facilities of Enerjisa Enerji Distribution Companies. The recertification process in 2020 was carried out in accordance with the most up-to date version of the standard and it demonstrated that the Company’s Occupational Health and Safety System enabled a transformation that focuses on preventive actions by considering a more effective, more integrated risk and opportunity-based approach in 2020 in accordance with the principle of continuous improvement. Enerjisa Enerji Retail Companies also started working towards ISO 45001: 2018 Management System certification in 2020. They carried out internal audits in three regions as well as reviewing their compliance with the Occupational Health and Safety Management System. The certification process is completed in 2021.

We carry out OHS risk assessment for potential new projects, non-routine operations, changes in existing operations and new business areas, and ensure OHS standards are met before launch of new operations. In addition, we use the Fine-Kinney method to categorize risks as very high, high, important, probable and low.

We set monthly and annual targets to increase awareness on OHS. We ensure collaboration and participation of all our employees from all levels of the organization and our stakeholders in order to improve our OHS performance and better address the risk areas. For risk assessments and investigation of incidents, we ask for feedbacks and participation of our employees and contractors. Additionally, our employees can participate to the decision making process on OHS topics through the OHS committees. Worker representatives attend monthly OHS committees. In addition, worker representatives and trade union participate in the assessment of Personnel Protective Equipment alternatives to be used.

To spread OHS culture, we invest in OHS training and organize events such as OHS Week that takes place in May to raise awareness for employees, business partners and subcontractors in every region we operate in.



Preventing occupational accidents is imperative to foster a safe working environment. We focus on the root causes of incidents by investigating fatal accidents and injuries. We launch innovative initiatives and practices that employ technology to prevent accidents across the company, particularly in high-risk processes.


Video Verification System: We aim to prevent possible accidents by using the Video Verification System. We have used the Video Verification System since 2019 for energy control and energization-deenergization. We added control mechanisms on working at heights in 2020 for lowvoltage activities. The Video Verification System monitors the work environment in real time with video push-to-talk devices to confirm the use of necessary personal protective equipment and to ensure a safe working environment. The system makes it possible for employees to start working following the approval of an official during the monitoring.

Contactor Communication Portal: In 2020, we developed the Contractor Communication Portal for the contractors of Distribution Companies to upload the necessary Occupational Health, Safety and Environment documents to be prepared before they start their operations and to provide a fast and secure way for the relevant departments of the distribution companies to check documents. With this platform, we ensured that network operations and construction contractors upload the information about the personnel who will do the work, the machinery and equipment to be used and all the documents within the scope of the OHSEnvironment plan to the system so that work is
not carried out without approval on the system. Created to prevent contractors from starting field operations without the knowledge and permission of the distribution companies, the platform aims to minimize time lost during document transfer and to communicate quickly with contractors about occupational accidents and action plans.

ENSAFE Mobil: Detecting and eliminating hazardous situations and near-miss incidents are among the most important steps in preventing occupational accidents. We added a mobile “ENSAFE” login interface to the handheld terminals of field workers to help them report any hazardous situations and near-miss incidents they encounter.

The system notifies the employee’s first manager of the hazardous, unusual situation or near-miss incident via email. The manager can assess the need for action on the ENSAFE website and, if necessary, actions are taken to eliminate nonconformities. In case of delays exceeding 14 days during the evaluation process, senior managers are informed via e-mail to ensure the continuity of the process.