We believe in the importance of open, transparent and honest communication with stakeholders and we care about their opinions and expectations. We map our stakeholders and identify the short and long-term impacts our business has on them. We then determine the best communication platform, method and ideal communication frequency for each stakeholder group and continually seek opportunities to dialogue with each of them to understand their viewpoints. These communication platforms and methods allows us to engage with them in the best way possible.
We have also developed a Stakeholder Engagement Plan (SEP) in accordance with the Performance Requirement 10 of the European Bank for Reconstruction and Development (EBRD PR10) on Information Disclosure and Stakeholder Engagement, in the scope of our credit agreements with the bank. SEP is an action plan drawing the framework of the factors that are important for our interaction with stakeholders and sets out paths for engagement. The SEP aims to present a transparent, inclusive and responsive implementation in a cooperative manner in line with the procedures in place. The SEP also provides a framework to be rolled-out to our distribution companies to ensure the effectiveness of stakeholder engagement and grievance resolution practices.
Please click to read Stakeoholder Engagement Plan (SEP)
We continuously communicate with our stakeholders, both internal and external, through various channels as outlined in the table.
As a sector-leading company, we are aware that the development of a regulatory framework is necessary to encourage investments, efficiency and quality in an effort to ensure a reliable and cost-effective network infrastructure in Turkey.
Government agencies and regulatory bodies are the primary stakeholders that directly affect our Company. As a sector-leading company, we are aware that the development of a regulatory framework is necessary to encourage investments, efficiency and quality in an effort to ensure a reliable and cost-effective network infrastructure in Turkey. Considering this, our relations with the public are based on the principles of transparency, equality and impartiality, whereas our relations with public institutions are independent of any political view and managed as required by our corporate identity. In this context, we keep in touch regularly with government agencies and regulatory bodies.
We actively participate in the policy debates on the issues that affect us – through lobbying, media interviews with our executives and their appearances as public speakers. We are always keen to offer our expertise voluntarily. In addition, policymakers and regulators frequently invite us to different platforms to benefit from our technical and energy expertise as part of their decision-making processes. These types of advocacy are important because the energy sector is significantly influenced by policy and regulatory decisions.
For example, Enerjisa Chairman is acting as the Chairman of the TÜSIAD Energy Working Group and is a Board Member of IICEC which is an independent Center at Sabancı University that makes energy policy research and gathers key stakeholders involved in energy and climate fields around the world. Enerjisa CEO is acting as the Chairman of EUROGIA2020 which is the EUREKA Cluster for low carbon energy technologies. EUROGIA2020 is a bottom-up, industry driven, market oriented programme which addresses allareas of the energy mix, from renewable energy to efficiency and reduction of carbon footprint of fossil fuels.
As part of the annual Enerjisa Local Governments Communication Plan, we pay regular visits to governors, district governors, municipalities and Muhtar (officially elected neighborhood representatives) in our regions. Through our face-to face interviews, we learn about the expectations and requests of public institutions and we have the opportunity to improve our business processes. Accordingly, we frequently hold meetings with different stakeholders such as municipalities and district governors and primarily with local representatives (Muhtar), in our service areas.
In order to contribute to the activities that carry the sector forward and extend sustainability vision in private sector at he leadership level, we take active part in non-governmental organizations and initiatives.