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Sustainability

Uniterrupted and Accessible Energy

Our main goal is to provide the highest possible value to all our stakeholders and to maintain uninterrupted electricity distribution and sales services.

Countries undergoing rapid urbanization need to steer new infrastructure investments towards higher urban density. Networks need to be upgraded to address the increasing electrification and renewable energy systems and the growth of EV charging. Smart city solutions need to be integrated to the power network for sustainable urbanization. With flexibility to choose source of power and decentralization trends, customer satisfaction becomes increasingly important. Whilst adopting to these changing trends, governments, regulators and private sector needs to address the growing importance of universal access to energy.

Here at Enerjisa Enerji, our main goal is to provide the highest possible value to all our stakeholders and to maintain uninterrupted distribution and sales services. We work to ensure that energy is uninterrupted, high quality and accessible.

INVESTMENTS

Distribution companies are responsible for the preparation and implementation of investment plans by taking into account energy demand, grid requirements and all other investment needs within the regions they operate in. These investments are crucial for energy security and here at Enerjisa Enerji, we continue to make investments in light of this responsibility.

Enerjisa Vizyon, Misyon ve Değerler 

UNINTERRUPTED ENERGY SUPPLY

Enerjisa Enerji aims to deliver a high-quality electricity supply by working to ensure voltage quality and continuity.

Uninterrupted energy supply is the heart of our business. Any problem that may arise during the supply of electricity poses a significant risk to our business and directly affects the lives of our customers. Enerjisa Enerji enables highquality electricity supply by working to ensure voltage quality and continuity of supply. Offering uninterrupted, continuous, accessible energy with supply continuity is our top priority. This is the key to improving customer satisfaction. To ensure uninterrupted energy supply, we regularly monitor metrics of grid resiliency and power outages and also report to the regulator. Our technical quality performance is also transparently reported by distribution companies on their websites.

To provide uninterrupted energy, we keep investing in the grid and utilize the technology by all means. Our distribution companies use SCADA, an industrial automation control system, for outage management and collect outage data from the distribution network through the SCADA system. Outage Management System is integrated with Geographic Information System (GIS), Customer Relations Management system (CRM) and Interactive Voice Response (IVR) system, in addition to the SCADA system. Enerjisa distribution companies carry out field operations using hand devices connected to the SAP Workforce Management System (WFM) to manage outage operations.

To provide uninterrupted energy, we keep investing in the grid and utilize the technology by all means.

Grid Management

Our distribution companies use SCADA, an industrial automation control system, for outage management and collect outage data from the distribution network through the SCADA system. Outage Management System is integrated with Geographic Information System (GIS), Customer Relations Management system (CRM) and Interactive Voice Response (IVR) system, in addition to the SCADA system. Enerjisa distribution companies carry out field operations using hand devices connected to the SAP Workforce Management System (WFM) to manage outage operations.