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Material Issues

We revised last year’s materiality analysis and assessed the issues we could manage together. We redefined the scopes of our two extremely important issues, Uninterrupted Energy and Risk Management and Security in Energy Supply and merged them under one heading to manage them in the most efficient manner. Additionally, we brought Stakeholder Management and Collaboration under the heading of Stakeholder Management.

We identified material areas that will guide our sustainability investments through a participatory stakeholder analysis and in accordance with the AA1000 AccountAbility Stakeholder Engagement Standard. We collected both the expectations of Enerjisa employees and the insights of our external stakeholders, including international organizations, financial institutions, affiliates, business partners and public institutions. We received responses from 51% of stakeholders. We also assessed the external trends of the energy and distribution/ retail sector and considered the global risks outlined by the World Economic Forum, insights that will define the future of the electricity industry, industry-specific material issues defined by Sustainability Accounting Standards Board (SASB) and Sustainable Development Goals.

While evaluating the priority of each area for Enerjisa, we addressed the strategy and targets of Enerjisa Enerji together with the strategies of its main shareholders, Sabancı Holding and E.ON and asked the opinions of the senior management, consisting of Enerjisa Enerji A.Ş. Leadership Team members. In addition, we used four factor impact analysis methodology of SASB. We evaluated significant risks and opportunities concerning finance, law, innovation and competition.

  1. Uninterrupted Energy
  2. Occupational Health and Safety
  3. Financial Performance
  4. Accessible Energy
  5. Smart Technologies
  6. Customer Satisfaction and Customer Orientation
  7. Mobile Solutions
  8. Talent Management
  9. Stakeholder Management
  10. Electricity Theft & Loss
  11. Climate Change and Carbon Management
  12. Ethics and Transparency
  13. Data Security
  14. Countering Bribery and Corruption
  15. Supporting Local Development
  16. Employee and Human Rights
  17. Waste Management
  18. Employee Satisfaction and Loyalty
  19. Water Management
  20. Transparency in Energy Pricing
  21. Gender Equality
  22. Biodiversity

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