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Messages From Management

Dear Stakeholders,

We strive to satisfy the growing demand for electricity by focusing on people and technology so that we can create sustainable value for all our stakeholders, including our customers, business partners and shareholders. For more than a year, we have been dealing with the impact of the COVID-19 pandemic, which has affected all of humanity and drastically altered the business world. During the pandemic, we focused on maintaining the continuity of service with the responsibility of providing a public service and fulfilled our commitments to all our stakeholders despite the adverse impacts of the pandemic.

While fundamental shifts in the energy market continue as economies and energy markets rebound from the short-term effects of COVID-19, the energy transition is expected to accelerate rapidly in the coming decades. At the same time, an increase in regulations, such as the EU Taxonomy and the EU Green Deal and increasing focus of investors on Environmental, Social and Governance (ESG) issues will cause dramatic shifts in the energy industry. Today, we are witnessing how companies that effectively manage ESG risks are more capable of tackling risks. As one of these companies, we continued to provide uninterrupted energy throughout the regions in which we operate in line with our mission and responsibility. As a company that is shaping the New Energy World, we constantly review our ESG strategy and take a dynamic approach to adapting to global and local trends. In particular, we view the United Nations Sustainable Development Goals as a guide we should follow.

The delivery of efficient, high-quality and sustainable services is critical for our company. In 2020, one of the most significant developments in our sector was the announcement of new regulatory period parameters for 2021-2025. As the leading company in the sector, we contributed to this process by conducting relevant activities in coordination with all sector-related stakeholders. I believe the parameters announced for the new regulatory period will encourage progress and transparency, incentivize investments and improvement in quality metrics, support the electrification of the energy systems and serve the best interests of our country.

We are committed to conducting all of our core businesses in electricity distribution and retail services with the leading practices in grid investments, high-level operational efficiency, customer satisfaction practices, R&D, innovation and technology. With our customer centric approach, we will focus more on offering user-friendly and sustainability-oriented products, services and innovative solutions.

Each of us bears some responsibility for leaving for future generations a life-sustaining planet. We have embedded sustainability in our core strategy. As a leading company in our sector, we aim to lead the transition to a cleaner and greener energy sector. In that respect, our customer solutions is critical for us with solutions in areas such as e-mobility, distributed generation, green energy and energy efficiency. In an environment where today’s global energy sector is becoming more digitalized, decentralized and decarbonized, we are transforming our operations in the same direction so as to meet the needs of our customers, stakeholders and society, not just for today but also for tomorrow.

We truly believe that a strong corporate governance is the backbone for sustaining our financial, operational and ESG performance. We continue to demonstrate the transparency, accountability and sustainability of our management with our corporate governance rating which increased to 9.46 in 2020.

I am pleased to share with you our 2020 Sustainability Report. I would like to take this opportunity to thank the management, our employees and all our stakeholders for their invaluable contributions to our goal of becoming the energy company of the future.

Kıvanç Zaimler
Enerjisa Enerji Chairman of the Board

Dear Stakeholders,

COVID-19 has dominated global discourse in 2020. It was an unprecedented and uniquely challenging year for the entire world. The outbreak revealed vulnerabilities in the global system. In 2020, we focused on two missions: to ensure uninterrupted electricity distribution and retail services throughout the regions we operate in and to take the measures necessary for the health of our employees, suppliers and customers. We made an investment of approximately TL 1.8 billion in 2020 to provide uninterrupted electricity distribution services throughout our regions. Thanks to our existing investments in technology and infrastructure, strong risk management and sound financial structure, we successfully implemented our operational strategy, continued to expand our distribution infrastructure and provided our customers the best energy service possible.

Another important development in 2020 was the announcement of the fourth regulatory period parameters. We played an active role in tariff discussions and we are happy to see the new framework of the regulation, which incentivizes delivery of high-quality services and encourages transparency and efficiency.

Customers are at the center of our business model. We measure real-time customer satisfaction at 45 customer contact points. Thanks to the initiatives we have undertaken, our customer satisfaction scores further improved, increasing from 3.90 in 2018 to 4.08 in 2020.

Whilst trying to improve performance in our sector, we continue to respond to customer needs by closely monitoring the new energy mega trends. We are aware that the New Energy World is based on concepts that include distributed generation, efficiency, renewable energy, green energy certification, solar power plant installation services and e-mobility. In this context, we consolidated our corporate end-to-end customer solutions which aim to improve efficiency and reduce carbon emissions under the roof of “The Energy of My Business”. The Energy of My Business product family is a significant indicator of our pioneering approach in this area.

We are aware of the critical role electrification of transportation plays in combatting climate change. Thus, we aim to play an active role in the transformation of the electric vehicle ecosystem through Eşarj, our electric vehicle charging solutions provider. In 2020, Eşarj extended its partnerships as an e-mobility business-solution partner to new brands. Additionally, Eşarj collaborated with various brands from supermarket operators to gas stations to install charging stations. Beginning in the second half of 2020, Eşarj’s public stations started operating solely on renewable energy, a first among charging operators. With this development, Eşarj aims to support the reduction of carbon emissions.

We believe in the power of multi-stakeholder initiatives to drive the process of change. Since 2019, we are among the signatories of the United Nations Global Compact (UN Global Compact) and the United Nations Women’s Empowerment Principles (WEPs). In addition, we manage the “Equal Opportunities in the Electricity Distribution Sector” project in collaboration the Gender Equality Program Coordination Office of the European Bank for Reconstruction and Development (EBRD). With this project that supports gender equality, we aim to encourage female employment in technical and managerial positions.

I also would like to emphasize that it is crucial to include the entrepreneurial ecosystem in the process. In addition to the strengths of corporate structures, we should benefit from the agile and entrepreneurial characteristics of this ecosystem. This will make us a more dynamic organization. Here at Enerjisa Enerji, we are supporting the ecosystem via our corporate entrepreneurship platforms Nar and İvme.

In the upcoming period, we will continue conduct our activities in line with our principles to provide efficient, high-quality and sustainable services. I would like to sincerely thank all our shareholders, business partners, customers and of course, our employees for their support.

Murat Pınar
CEO of Enerjisa Enerji

Dear Stakeholders,

We all have been through a very challenging year due to the COVID-19 pandemic and the global economic downturn that followed. These unprecedented times once more showed us the importance of sound and resilient institutions and corporate bodies, whether public or private. Our timely and prescient measures, sound risk management systems and agile organizational structure allowed us to further improve both our financial and overall ESG performance, despite the challenges we had to face throughout the year.

While staying focused on our core commitments in 2020, we invested TL 1.8 billion into our power distribution grids, which is 26% higher than in 2019. With the measures we took and strategies we adopted in 2020, we further strengthened our balance sheet. This will enable the continuity of our investments to secure uninterrupted energy for our consumers and facilitate their lives.

We truly believe that the success of any company cannot be limited to its financial performance. Sustainably managed companies are in a better position to satisfy customer needs, use resources more effectively, are more flexible when it comes to adapting to mega trends, all of which makes them more successful in the long-term. We believe an ESG driven business model is the only way forward for a clean, fair and sustainable society.

We place the utmost importance on both stakeholders’ opinions and mega trends in our sector when it comes to determining areas where shared values could be created in environmental, social and corporate governance areas. In this respect, we work to develop our ESG strategy by closely following both local and global trends, regulations and ESG index assessment criteria. We develop our long-term strategies with a sustainable and holistic approach and integrate ESG factors into our strategy. Each year, in order to work on the most important issues of the evolving ESG agenda, we go through the materiality matrix topics and update them. In 2020, we revised our materiality analysis in view of the ESG agenda at the executive level and reassessed the relevance of the topics to our business. Climate change and energy efficiency are now among our top priorities, especially in view of the critical role the sector plays in the transition to a low carbon world.

In 2020, we have taken important steps, such as publishing our new Human Rights Policy and a revised Code of Conduct to fulfil our goal of becoming best-in-class in corporate governance, while taking actions to further develop our Enterprise Risk Management processes. In the beginning of 2021, we declared our commitment to comply with Transparency International’s principles to demonstrate our commitment to adhere to the highest ethical standards.

We are taking steps to lead the sector into the New Energy World, which is customer-centric, sustainable, distributed and low carbon. We are fully aware of our responsibility in transitioning energy to a low carbon future and are working to reduce our carbon footprint by purchasing green energy, increasing energy efficiency and providing solutions to our customers to help them reduce their carbon emissions. In this respect, our customer solutions business is critical for us. Our goal is to take our customer solutions business to the next level by focusing especially on e-mobility and distributed generation in order to support a low carbon and sustainable future.

I am excited to share with you our 2020 Sustainability Report, where we transparently disclose our organization’s performance in financial, environmental, social and corporate governance.

I would like to take this occasion to thank our investors, customers and all other stakeholders for their invaluable support and my colleagues for their unwavering commitment.

Dr. Michael Moser
CFO of Enerjisa Enerji