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Sustainability

Highlights in 2019

RESPONSIBLE PUBLIC SERVICE

STAKEHOLDER MANAGEMENT

  • Effective Stakeholder Management with newly developed Stakeholder Engagement Plan
  • Uninterrupted energy provided to almost 10 million customers through 3 distribution regions in 14 provinces across Turkey
  • Business Continuity Management System managed in accordance with ISO 22301:2019

CUSTOMER CENTRICITY

  • 2.5 million transactions at 41 Enerjisa Customer Service Centers, 81 Enerjisa Transaction Centers and 12 Mobile Service Vehicles in 3 regions
  • 24 million customer calls through Call Centers
  • Customer Satisfaction managed in accordance to ISO 10002; customer satisfaction score increased 2% from 3.90 to 3.98 over 5

SOCIAL RESPONSIBILITY

  • Active participation in non-governmental organizations and initiatives
  • I Protect the World’s Energy project won the Leadership in Ethical and Environmental Responsibility Award at the Communitas Awards
  • TL 10.4 m donation to Sabancı Foundation
  • TL 1 m sponsorship for Turkey Energy and Natural Resources Summit, Turkey Energy Summit and Financial Times Digital Energy Summit.

ROLE MODEL WITHIN THE SECTOR

CORPORATE GOVERNANCE

  • Establishment of Sustainability Governance Structure (Committee and Working Groups) 
  • First Corporate Governance Rating; 9.45 out of 10
  • Inclusion in the BIST Corporate Governance Index
  • Quality Management System compliant with ISO 9001:2015
  • Information Management System compliant with ISO/IEC 27001:2013
  • IT Service Management System compliant with ISO/IEC 20000-1:2011
  • 3,216 hours ethics training to employees

ENVIRONMENTAL IMPACT

  • Environmental Policy revised
  • Environmental Management System Framework issued
  • Environmental Management System compliant with ISO 14001:2015
  • TL 1,3 million environmental investment

OHS

  • Occupational Health and Safety Management System compliant with ISO 45001:2018
  • TL 128.9 million OHS investments
  • 16 hours OHS training per employee on average
  • The number of critical accidents decreased by 42%, TRIF w/o STF decreased by 23%, TRIF decreased by 18% and LTISR decreased by 31% y.o.y

PREPARING FOR THE NEW ENERGY WORLD

TALENT MANAGEMENT

  • High performance culture
  • Equal opportunities
  • 23 hours training per employee on average

INNOVATE FOR FUTURE ENERGY

  • TL 5.3 million R&D investments
  • TL 9.7 million innovation investments
  • 249 different ideas collected from employees with NAR (Corporate Intrapreneurship Program)

OVERALL

  • 1ST INTEGRATED SUSTAINABILITY REPORT
  • UN GLOBAL COMPACT SIGNATORY
  • UNITED NATIONS WOMEN’S EMPOWERMENT PRINCIPLES (WEPs) SIGNATORY
  • INCLUSION IN THE BIST SUSTAINABILITY INDEX & BIST CORPORATE GOVERNANCE INDEX
  • LACP 2019 INSPIRE GOLDEN AWARD FOR THE 1ST SUSTAINABILITY REPORT
  • ENERJİSA SUPPLIER CODE OF CONDUCT AND COMPLIANCE STATEMENT INTRODUCED FOR COMPLIANCE WITH ENERJİSA ENERJİ’S ANTI BRIBERY AND ANTI-CORRUPTION POLICY AS WELL AS THE OHS AND ENVIRONMENTAL POLICIES
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