A digitalization initiative by Enerjisa Enerji: 40% of processes related to electricity completed via digital channels
Serving over 22 million users in its retail business line, Enerjisa Enerjisa Enerji has fast-tracked its digital transformation to enhance customer experience, attracting substantial interest from its customers. In 2025, 40% of individual electricity processes were carried out via online channels.
The structure facilitates the availability of some popular services, paying bills, subscription and termination processes, consumption tracking, and online appointments through digital channels, and 40% of individual electricity processes were carried out online in 2025. Over 50% of corporate customers completed their processes through the Online Corporate Services Center.
Millions of processes completed via digital platforms
Designed to maximize customer experience, the digital channels of Enerjisa Enerji presented impressive usage performance in 2025, addressing all customer requirements. Throughout the year, a total of 22 million sessions and 104 million page views were noted on online channels.
Indicating consistent annual growth, data from digital channels has revealed that Enerjisa customers have embraced digital channels not merely as an alternative means of communication for electricity-related processes, but also as a primary service channel that enhances daily life.
All electricity-related processes in digital
Updating Enerjisa Mobile to improve the accessibility and user-friendliness of electricity-related processes, the company has transformed the application into a comprehensive experience hub, allowing customers to address all their requirements from a single source.
Thanks to the continuously upgraded mobile application with a particular focus on the needs of customers, customers are guided to manage their subscription and termination processes, as well as billing, payment, and applications faster and easier in the comfort of their daily lives.
The Mobile Wallet feature, a pioneering innovation in its industry, enhances the customer experience significantly while providing substantial benefits to users, allowing users to earn Reward Points through their purchases at contracting venues and subsequently using these points to offset their electricity bills. Having garnered nearly 20,000 active users thus far, this service enhances customer satisfaction by offering alternative payment experience.
ESENTÜRK: “WE PUT ALL OUR EFFORTS TO FACILITATE THE LIVES OF OUR CUSTOMERS”
Ersin Esentürk, Managing Director at Enerjisa Enerji Retail Companies, stated:
We, at Enerjisa, manage a comprehensive ecosystem, accessing 11 million customers and over 22 million users. Designed in line with the vision of 'A Better Future,' this broad scale requires us to take on the responsibility of effectively managing a robust operation as well as setting industry standards and pioneering in customer experience.
Through our promotional campaign titled ‘Enerjisa Mobile Will Come Easy to You’ and thanks to our novel practices, our digital channels have become an essential means of communication in daily lives of our customers. The fact that 40% of individual processes were completed through our digital channels in 2025 reveals how strongly this transformation was adopted. We regard this rate not just as a performance indicator but also as an outcome of the confidence our customers place in us and the superior quality of service we deliver.
We are transforming Enerjisa Mobile into a swift, reliable, accessible, and user-oriented experience platform by re-designing the codes of customer experience with the goal of ensuring that our customers get the best service seamlessly and effortlessly, anytime, and anywhere.
In the following period, we will sustain our efforts to facilitate the lives of our customers through our innovative, sustainability-oriented practices. We will keep raising the bar in customer experience through our innovative practices that address the expectations of the future."
KAPATMAK İÇİN (ESC)
Kapat
